For some reason I am still on the old billing system on Vodafoone named 'Crystal'. Although this was an inconvenience as I wasnt able to access all the features of Vodafone online etc ec I was still able to get most things done.
I tried to add the International Saver 100 onto my account which is avaialbel to all Pay Monthly tariffs. I was however told that this was not possible to add as I was on the Crystal billing system. I have been trying to get someone to move me to the new billing system so that I can take advanatge of this Add On but I keep getting passed from department to department. Surely it should be simple enough for customers to be noved to new billing system.
Also seems unfair that old customers are not able to take advantage of new Add-Ons simply because they havent been moved to the new billing system through no fault of theirs.
There seems to be no value on loyalty?
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