Dead VSS3

[ikl]

Hi,

I've had a working (well, as much as they ever work) VSS3 for a few months. Last week, I started getting various outages. Over the weekend (I've been away), i noticed the box had died - only a steady power light. Running a network monitor shows the box isn't even trying to DHCP for an address, so I think it's actually dead. I've tried umpteen resets and no other lights will come on.

Interestingly, logged into my account today and the SureSignal isn't registered on my account any more. 

VSS serial number : 40124107596

How do I go about getting this replaced?

Ta.

I.

[Nabs]

Hi ikl,

Just out of interest have you tried re-registering it on your account?

Nabs

[Retired-James]

Hi ikl,

That serial number is showing as deregistered since the beginning of July, please can you register this on your online account and let me know if the issue continues?

James 

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[ikl]

James,

OK I've reregistered it and it's plugged in doing nothing at the moment. I'll see what happens over the next day or so.

Any idea how it got deregistered? I didn't do it!

Ta.

I.

[ikl]

After 3 days of random light sequences, removing phones from the account and adding them back, I think it's finally started working again. Thanks for your help, but this remains one of the most unreliable and obtuse pieces of kit I've ever used.

Ta.

I.

[ikl]

... and we're back to red flashing lights.

I'm getting intermittent drop outs now, with the light sequence indicating a failure to authenticate on your network. Power cycling sometimes brings it back, but not always.

Can you see if your end records the reason for disconnection?

Given the number of posts recently showing people having the same problem, is there any chance of Vodafone looking into this in a more systematic manner? 

Ta.

I.

[Retired-James]

Hi ikl,

I can’t see any reason for this on our end but we have very limited information.

Can you confirm who your Internet provider is?

Also, can you do a couple of speed test when it’s working and when it drops out?

James

[ikl]

Hi James,

well, it's not been working at all for the last couple of days - just the 'in use' light on orange, power light flashing.

VSS is getting assigned an address by the DHCP server (fixed address) and I've manually added the port forwarding now. Makes no difference.

Speedtest results : Down 13.8Mbps, Up 0.99Mbps

Pingtest :  ping 26ms, jitter 2ms

Provider is PlusNet, not changed recently. External IP is currently 87.113.91.71

PlusNet's firewall is off.

Trace route :

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     1 ms     1 ms  192.168.1.253
  2    37 ms    47 ms    33 ms  lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
  3    25 ms    25 ms    25 ms  link10-central10.pcl-gw02.plus.net [84.93.249.24
2]
  4    24 ms    25 ms    28 ms  222.core.access.plus.net [212.159.0.222]
  5    25 ms    28 ms    25 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    25 ms    25 ms    25 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    27 ms    27 ms    29 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    27 ms    26 ms    26 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

I reckon part of your IPSec pool has fallen over, which is why only certain people are seeing the problem. Any chance of someone having a look?

Ta.

I.

[ikl]

... and it's now sprung into life. I've done nothing.

Speedtest : down 13.48Mbps, up 0.97Mbps

Pingtest : 28ms, jitter 7ms

external IP : 31.185.242.175

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.253
  2    22 ms    37 ms    25 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
  3    23 ms    22 ms    35 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.18
6]
  4    22 ms    21 ms    36 ms  218.core.access.plus.net [212.159.0.218]
  5    23 ms    24 ms    95 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  6    23 ms    23 ms    24 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  7    24 ms    23 ms    23 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    24 ms    24 ms    23 ms  85.205.116.6
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *     ^C

Ta.

I.

[Retired-Kay]

Hi ikl, 

Thanks for letting us know it's now working. 

Let us know if we can help with anything else. 

Kay