Hi,
Please could somebody contact me with regards to the below issue.
I have recently checked my credit score and have found it is being “severely” effected by a defaulted Vodafone account. This case relates to a £17 monthly payment you have charged me post cancelling my contract over the summer. I was made aware of this charge through emails form Vodafone, however the debt was then passed onto Fredrickson who contacted me and whom I paid back through their website. Of course I did not ignore these emails, but when clicking on the link to make the payment the I was told there was no open account with my user credentials. Admittedly, it would have been better on my part to have called you/reached out to you at the time – however, the whole reason I cancelled my contract with Vodafone was due to the firm messing me around when I upgraded my phone (wasting over 13h on the phone trying to fix the problem until I finally cancelled!). My experience of Vodafone up until the upgrade was good, but after the terrible service and wasted time endured during the upgrade I just want to get this sorted as quickly and cleanly as possible.
• My main concern is my credit rating so would appreciate a discussion as to why you have marked me defaulted and if you can amend this.
• My second question would be as to why the £17 was charged in the first place with no explanation in any of the emails nor on my account on the Vodafone website.
As mentioned I should have called you after the first email, but Vodafone’s poor communications in this matter have been a large factor in the delinquency of the account.
Thanks in advance,
Jonathan
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