Delivery severe delay - iPhone 6

[mari1]

Hello,

I ordered (upgrade) iPhone6 on the 24 October and it still hasn't arrived.

Only e-mail I received was the first one saying that the estimate delivery date 28 October - 04 November 2014. I have not heard from Vodafone since and every time I call the help desk they only tell me to wait for another few weeks and will give me the compensation once I received the phone, and nobody could tell me whether phone will be delivered in 2 days or 2 month.

I have been a Vodafone customer for 14 years and I am very upset about how I have been treated.

Please can someone tell me when my phone will arrive??

[Nabs]

Hi @mari1 

Which model of iPhone did you order?

I can see there are still a couple showing with a 2+ week delivery time. 

Also, You should have had an email with an order number attached, did you get this?

Nabs

[mari1]

Hi Nabs,

Thank you for your reply.

I ordered iPhone 6 gold 64gb. I have order number: WEB-0000000111658460

2 weeks ago I was told that it will be another 2 weeks...

Thanks for your help!

Mari1

[Nabs]

Hi @mari1 

That model is still listed as 2-3 weeks so its a possibility that stock just isn't arrive as Vodafone are expecting it to. 

Having said that an order placed way back in October shoud have been fulfilled by now I would have thought.

Maybe worth sitting tight for one of the eForum Team to have a look. There is maybe something wrong with your order that's fallen through the net. Unfortunately it can take them a few days to get in touch as they are quite busy but then again you've been waiting almost 2 months so another few days probably isn't going to make much difference.

Nabs

[mari1]

Hi Nabs,

Thanks for the info. I will try to get in touch with them and see how it goes! 

Many thanks for your prompt assistance.

Mari

[mari1]

I've called vodafone yesterday and they said that they will send a new phone today. I was quite surprised that it didn't take me to explain the whole story and quite happy when I put the phone down and received a text from vodafone that my phone is arriving next day. But my worry started when I received an e-mail letting me know that the previous order was cancelled and didn't receive anything about the new order, and according to the person I was chatting with on the vodafone website they cannot give me the tracking number. 

The phone didn't arrive today as I suspected. I had to take day off and wait for the phone all day. Could someone explain what is happening??

[JobbyFace]

I'm in the same situation as Mari. I ordered a 64Gb gold 6+ at the end of Ocotber and still nothing.

No updates after 10 days, the stupid tracking page hasn't updated and shows I should get my phone for the 4th of November, and phonecalls have been as useful as farting into my hands.

Please give me an honest date of when to expect my phone. I heard two weeks at the most at the start of November off some moron at the call centre.

[mari1]

I fell for you JobbyFace. Delivery estimate date is same too. It's such a great stress. What makes it worse is my phone screen is now broken so I haven't had a phone for over 5 weeks now. I am now try to speak to someone online again...please let me know if you have any progress!

[JobbyFace]

October*

[JobbyFace]

Likewise, Mari, but it's good to know I'm not the only one who is in the same situation thanks to such a hilariously inept setup.

Honesty and regular updates are all I wanted instead there's completly nothing and no doubt that when I do call it will take another few weeks for it to arrive.

Will do and please keep me updated as well! All the best!!!