Deregister a Sure Signal - but no longer have an account

[AdamSC8]

Hi

I'd like to de-register a sure signal, but I no longer have the Vodafone account it is associated with.  Can someone help?

Many thanks

[j1024]

I'm in a similar situation. Although I still have my Vodafone account, the ability to manage anything at all, including my SureSignal, has disappeared.

Please help me to de-register it!

[Retired-Wayne]

@AdamSC8 and @j1024

You can do this by contacting our Live help team.

[AdamSC8]

Hi Wayne

That link seems to be to the current V3 Sure Signal - no sign of Live help there?

I did go through the whole thing with someone from your Live Chat team.  After about 20 minutes (maybe more), he advised me I needed to call an 03xx number - but that he'd made soem notes, so they'd know all about it.

I then phoned the 03xx number.  Was on hold for over 30 minutes (estimate 11-23) before finally talking to someone.  It took me about 10 minutes to explain what I wanted, at which point he advised he needed to put me through to the 'technical department'.  I was then put on hold for about 6 or 7 minutes, before the line cut out and went dead...!

So, all in all, hugely frustrating and a amassive waste of my time.  Hence trying a different approach here and hoping for more success without having to be on the end of a phone line for hours.

[AdamSC8 · Accepted solution]

OK.  Thought I'd try Chat again. This time they called me and put me almost straight through to the technical team and they did the whole thing in a few minutes.  Very different experience.  Very efficient and well handled!

[j1024]

Glad that worked for you, Adam. My experience of trying chat just now was being advised to visit a Vodafone shop or to call the support line. On trying to discuss it further, I was just given a stone wall until I ended the call after about 15 minutes of silence. Not impressed.

[cineriv]

@ j1024

Have you tried accessing your Sure Signal by this method......

On the 'My Vodafone' home screen:

• Select 'Manage' next to the main number.
• Under account services select 'Manage services'
• Select 'Sure Signal'

Regards.

[j1024]

Thanks for the suggestion, but all that appears when I log in is 'There are currently no services being used on this account', presumably because I moved my number away from Vodafone. No 'Manage' button to press, I'm afraid.

[cineriv]

In that case,  Despite your previous experiences, Live Help is your best way to get this resolved.

http://www.vodafone.co.uk/contact-us/index.htm

Regards.

Mike.

[j1024]

Live help was marginally more helpful the second time around, but still didn't do anything useful. They said my only option was to use phone support to contact the technical team. When I tried that I couldn't get past the initial obstacle of entering a valid Vodafone mobile number, because I have ported it to another provider!

I'm getting very annoyed at the runaround I'm being given by Vodafone over this seemingly simple support issue. Is there anyone who can offer some REAL help?