17-08-201709:55 AM - last edited on 27-08-201705:09 PM by Tash
Been having problems with the signal indoors at home for a while and nobody can give me a straight answer. Have had 2 new.Sims which have made the situation worse (signal was just bad before but now it disappears completely at random intervals even when being used). Supposed to be 4g at home indoors but it isn't. Amazing really since Vodafone's current campaign falsely claims unbeatable indoor signal. Online chat are no good. They blamed a new building or trees for the issue which started nearly 10 months ago now and don't seem able or willing to help. Sick of Vodafone's lies and will be cancelling as soon as I am able because ee, o2 and 3 all have a very strong 4g signal in my house so I fail to see why Vodafone can't have this also. Feel like I'm just being ignored in the hope I'll shut up and go away
It's been nearly 2 weeks now. Surely you have an idea of the fault/problem by now and have a solution that can be implemented. Getting beyond a joke that this is still ongoing
Completely fed up now. My signal was down for over an hour today. Why can't you get this fixed instead of just saying they're working on it. I don't believe for a second that it takes over 3 weeks to sort this problem out. Just what am i paying for???? It's certainly not the service I'm receiving because calls are of such poor quality that I usually have to use my land-line at home and the mobile internet speed is so slow that it's totally useless
@masterg I'm sorry that it's taking longer than you expected.
I've passed your comments on to the Network engineer looking after your case, however there's not much more we're able to do on our end to speed this up.
So when will I hear from the network engineer to resolve this? I just want a useable service at home. Not much to ask is it, considering I'm paying for such a service
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