Error message when trying to add a new user.

[TaraL]

I've added new users to my Sure Signal in the past, but when I tried today I get an error message followed by lots of lines of code. The message starts with 'VAP Gateway Controller' before the lines of code.

Can someone help please? I have seen similar posts from some years ago but there is not a 'solution'. Access to everything else seems to work fine.

Thanks.

[BandOfBrothers]

Hi


You may need to speak to Customer services on 191.

Which sure signal model are you using ?

Some possible help here http://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/38911219/How-do-I-manage-people-that-...

[TaraL]

Hi,

Thanks for your reply. I'm using a Version 3 Sure Signal.

[Jenny]

@TaraL

It may have just been a temporary issue.

Try clearing your cache and cookies and if that doesn’t work, try in another browser instead.

[TaraL]

@Jenny

Thank Jenny, I've tried using Chrome & IE but get the same error message with both browsers (having previously cleared the cache & cookies as you suggested).

The attached file shows what I get when I 'confirm' the add user details.

[Gemma]

@TaraL

If it’s the same when you try it using a different internet device, please contact using Live help.

We can then sort this for you.