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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73642 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229848 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203278 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal Stopped working 230914

Hi,Within the last 24 hours my I have been unable to connect to my SureSignal. I have tried the resets listed in trouble shooting but it has made no difference. I would call 191 but don't get a decent standard signal where I live. Only the power ligh...

mwbailey by 2: Seeker
  • 10470 Views
  • 2 replies
  • 0 thanks

Bit Confused with my Account and the iPhone 6

Hi Vodafone, Wondering if any of the voda magicians can help with this, I collected my shiny new iphone 6 handset yesterday from store - love it, all great.  However later that evening I got text saying that the phone was out of stock and voda would ...

mcg83 by 3: Seeker
  • 9447 Views
  • 3 replies
  • 0 thanks

Web order, in store exchange - advice ASAP please

Hi all, Got my 6 plus delivered yesterday. It is a bit too big for me. Spoke to the online chat people today. I pre ordered the upgrade online, but have been told i can exchange in store for the iphone 6. I dont mind the wait but just want this clari...

Adding new number to sure signal

Hi. I added a new number to my sure start box. The phone recieved a text to say it was connected to the box. But the phone has had no signal all week. Ive tried turning the phone off and on etc but still nothing. Any ideas??

babycl by 2: Seeker
  • 13042 Views
  • 7 replies
  • 0 thanks

The Analogy.

I Get a text from VW (vodafone) "the new vw golf is availible for preorder call us to reserve yours"I call to order my new golf.... " i want the blue one with all the extras " " ok thats great sir, let me have your card details and we will get that o...

mrsherif by 2: Seeker
  • 8549 Views
  • 1 replies
  • 0 thanks

SS V2 - System Light and Phone flashing continually.

Dear Support,  My SureSignal V2 has the system and phone light flashing. I recieved a email from Vodafone 2 weeks ago telling me that suresignal will be deactivated after not being used. We have been using it fine up till this point.We changed broadb...

Example of CS chat

I've just spent 50 minutes on a CS chat when I tried to find ot why my order progress started moving backwards today.  I spent 25 minutes (!!!!) just going through security questions.  The end result of the chat is that nobody knows what is going on ...

wizbowes by 2: Seeker
  • 10584 Views
  • 1 replies
  • 0 thanks

Unlock Code Request

Hi "Again"To cut a long story short.. i bought an iphone 4 from my wifes friend and it was locked to vodafone its well over her contract date and she got a shiney new iphoneI asked her about the unlock request form and she requested this apparently m...

fozzuk by 4: Newbie
  • 14744 Views
  • 10 replies
  • 0 thanks

Resolved! WHy is my daughter's phone unable to contact me?

Hello I'm not sure if this is right place to ask this question.  My daughter and I both have an Apple iPhone 4s. Recently she has been unable to contact me either by calling or texting.  Her calls are going straight to my voicemail, even when we are ...

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