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Evening speeds abysmal

Edmundo07
3: Seeker
3: Seeker

‎02-03-2018 07:57 PM

Why, every evening after 5pm are you guys throttling my speeds? Tonight for example 4.8 mb. I signed up for 38mb. This is so far below my min speed. Its literally at a snail pace every evening. Need this sortef asap as this is not the service i signed up for.

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13 REPLIES 13

CHARLIESHEPP65
4: Newbie
In response to CHARLIESHEPP65

‎04-03-2018 07:53 AM

Is anyone from Vodafone going to reply?ee has good internet.

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DaneB
Moderator (Retired)
Moderator (Retired)

‎06-03-2018 12:41 PM

Hi @Edmundo07 - I'm disappointed to hear you're receiving these speeds. I'd like to look into this with you. Please see the private message that I've just sent to you and follow the instruction on how you can contact our team directly. 

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CHARLIESHEPP65
4: Newbie
In response to DaneB

‎06-03-2018 02:57 PM

What about everyone else?

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TJ
Community Manager (Retired)
Community Manager (Retired)
In response to CHARLIESHEPP65

‎07-03-2018 02:34 PM - edited ‎07-03-2018 02:35 PM

@CHARLIESHEPP65 It's disappointing to hear you're not getting the speeds that you should be, we know how frustrating this can be and apologise for any inconvenience caused.

We'll be more than happy to forward your query onto our Broadband team for further investigation. So we can do this, I've popped you a private message over with details on how to get in touch.

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