Exchange calendar not syncing with Samsung galaxy s7

[cheekydollar]

Hi - ive just got a new Samsung galaxy s7 from vodafone.

I have synced up my work exchange account - and the email are coming through fine, and I can see my calendar in my list - but no events are coming through to the actual calendar. 

I came from using a nexus 5 where this was working perfectly, and ive spoken to my IT team who say it must be an issue with the phone..

can anyone help?

If i cannot get this working i will have to return the phone withinmy 30 day period as this is a vital tool for me!

Thanks!

[63johnw]

Hi, similar issue for me, but sometimes my calendar syncs and other times it doesnt, so I get some calendar appointments coming through.

Have checked and rechecked all my settings, a manual sync then brings it all through for me, its been quite a while now and I have yet to find a solution so good luck.

One thing for you to look at, go to settings, accounts, samsung account, check that your sync account is there and if it is press on it and the calendar sync should be there, make sure its on.

[cheekydollar]

Thanks for your message,

I went to the samsung acount and it only displays my google account which is syncing fine - butit doesnt link my work 'exchange' account there and there is no way to add an account...

Hmm

[63johnw]

What about trying this, go to your calendar app, tap on + to create a new event, then make sure that the calendar chosen is the one you want to sync in the list.

[63johnw]

Has your account been set up like this?

https://www.youtube.com/watch?v=kCZ7UjVR238

[cheekydollar]

i did add an event and it allowed me to use tmy work calendar but thats the only event that shows up!

My account was set up similar - but i chose exchange, as thats what it is and has always worked fine like tha ton my nexus...

[63johnw]

Sorry I cant be more help, my account was added to the phone by our IT department so we werent allowed to access settings for passwords etc !

[cheekydollar]

Thanks anyway - appreciate it.

Do vodafone support every reply to messages here?

[63johnw]

They monitor all posts, it can take a couple of days to respond, they may suggest contacting livechat.

May be worth trying Samsung support, I am guessing it's a sync setting in the phone that isn't quite right rather than a faulty phone.

[hrym]

I agree, it's more of a Samsung thing that a Vodafone one and the Vf tech team may not have the expertise to troubleshoot this.   If this is a work account, have you spoken to their IT people?