Extra 5GB data £5 added - how to remove???!

[thedarkest12]

I recently moved house, and was without broadband in the new property for about a month. During this time my data allowance on my Vodafone contract phone maxed out, so I had to add an extra 5GB data allowance (£5 per month).

This has been added and is being billed every single month on my invoices. For the life of me, I cannot find out how to remove this bolt on? I don't need it any more. Please assist how to deactivate this unwanted data being added every month please.

[AnnS]

Hi @thedarkest12

If you have only been paying £5.00 for 5GB of extra data, you have been getting the extra data discounted.  The usual price is 2GB  for £10.00 per month.

This is going to need account access to amend the data, this can be done by contacting Vodafone by using live chat or calling Customer Services.

[BandOfBrothers]

Hi

If you call customer services on 191 or use Live Chat they'll be able to access your account and remove any relevant bolt on.