Extra charges on every bill

[Bronniemitchell]

Why do I constantly get charged for things I haven't used and then the customer service talk to me like I'm stupid?!

2 months of added data charges cause apparently that's what happens I have to pay for two months if I add a data package why?

i wouldn't go to asda and buy one apple and they tell me I'm paying for two just in case I want another one that month!

[AnnS]

Hi @Bronniemitchell

If I was going to ASDA and my bill was more than expected, I would go through the itemised charges on my bill, make sure I kept track of my spending, kept within a budget and didn't buy things which were not needed.

Vodafone don't make up extra charges and add them to your bill without having a valid reason.  You need to log onto your online account and go through your itemised charges, this will give you the reason for the extra charges.  If you are being charged extra for data, you are exceeding your monthly allowance and either need to increase your allowance or cut down on your usage.  Try using Wifi where possible and turn off your mobile date.

Vodafone give customers the tools to manage their own account and make sure the monthly allowance is not exceeded.  You have your online account, the My Vodafone Application the the 44555 free texts with your balance and usage.

There is the data application on your phone and there are data monitors which you can instal to give data usage in real time.

There is further information for you on the link below.

Support - Why have I been charged for using data?

[BandOfBrothers]

Hi @Bronniemitchell

What have Customer service advised ?

Have you spoken to Live Chat or telephone support via 191. 

Vodafone and adding data information.

[Bronniemitchell]

Hi.

they said I have to pay it this month but if I don't use it then I should get it back.

ive spoken to the customer service everyday and also customer relations.

[63johnw]

Hi. If I understand you added an extra data pack? This is then added every month until you cancel it, it doesn't cancel itself at the end of the month, this is explained in the conditions that come with the pack.

[Bronniemitchell]

Yes I understand that but why would I pay for two months when I have only just got it?

[63johnw]

Have you added a pack or changed your account to include extra data? If it's the latter you pay for the rest of this month and next month in advance, if it's only the temporary pack then you should only pay for one month at a time.

[Bronniemitchell]

It's just extra where I can add and take off when needed