I added family group 22/12/16 to pay monthly account and the lady told me I had to add the numbers myself. Tried to add the numbers to my Vodafone but error 2m2. Tried 24/7 live who took my kids numbers and said she'd added them. Looked 23/12 and they weren't on there. Called 191 who said he'd escalate it to tech dept who would cb 24/12. No cb so called 191 who told me tech dept shut until 28/12. In meantime tried to add on my Vodafone but error 2j2, 2l2, 2s2 and some others I can't remember kept coming up. Called 191 again who told me they can no longer add numbers over the phone and directed me to live. Went on 24/7 live who told me they can't do it and to call 191. Tried to add my kids numbers myself next couple days. Still not on my acc. Messaged 24/7 today 31/12, he told me 191 have to do it. Called 191 and recorded the call (informed them I was recording). Was put through to billing, then sales and back to billing. Sales manager said family group no longer exist. Billing said they just started work on my account 8am today (code 1-6O6FVXCS). I've tweeted Vodafone. I've posted on Facebook to Vodafone. I've direct messaged Vodafone on twitter and had no response from anyone and I'm still paying for a service I can't use. I've been with Vodafone for 16 years and have 2 accounts. My parents, sister and 3 kids are all with Vodafone. This is ridiculous. I have transcripts of all 24/7 live contact and recording of last call. In billing I could hear nothing but laughter whilst I was trying to speak. When I told the handler he just said ah yes it's because of the new year celebrations. Totally unprofessional. Whilst business is in operation, professional conduct should be strict at all times. Please vodafone sort this out now before you lose 8 people's business (my 2 accounts, my 3 kids, parents and sister).
