Firmware Update SureSignal V1

[cggardiner]

Hello

I gather I need a firmware update for this box..Will not connect phones

3 green solid lights. Good network speed and connection. All required ports opened.

Serial is 21229792029  Sagem Box

Resync successful.. but still no comnnection to phones

Thanks... in hope..

cggardiner

[Retired-Kay]

Hi cggardiner, 

Your Sure Signal is running the latest firmware and connected to our servers this morning. 

If you're still experiencing issues, please supply the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks

Kay

[cggardiner]

Hello Kay..

Thanks for the post.

1. Speed is 5Mbit downlload, 0.75Mbit upload

2. Ping results all less than 30ms

3. External IP.. (DHCP not static)  is currently  79.79.101.40

4. Tracert 212.183.133.177 fails after 8 hops,, times out.

Also tried this on another location, (with working suresignal)  with failure on same hop  7 ok.. 8th fails always..

5. Serial Number  21229792029 - now out of warranty.. having been told some time ago would not work with my Arc S by support.. so not used..

Thanks a lot

CGG

[Retired-Matt_B]

Hi cggardiner,

Could you please provide us with the full traceroute results?

Thanks,

Matt B

[cggardiner]

Thank you.. please see attached...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>
C:\Documents and Settings\Administrator>
C:\Documents and Settings\Administrator>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2    19 ms    19 ms    19 ms  79-79-96-1.dynamic.dsl.as9105.com [79.79.96.1]
  3    22 ms    22 ms    26 ms  85-210-254-81.dynamic.dsl.as9105.com [85.210.254
.81]
  4    78 ms    21 ms    23 ms  85-210-254-74.dynamic.dsl.as9105.com [85.210.254
.74]
  5    22 ms    23 ms    23 ms  host-78-144-11-105.as13285.net [78.144.11.105]
  6    22 ms    23 ms    22 ms  host-78-144-10-48.as13285.net [78.144.10.48]
  7    27 ms    24 ms    26 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    25 ms    24 ms    23 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24  etc etc........................................................................................

[Retired-Matt_B]

Hi cggardiner,

Everything is fine with them results.

As such, I've requested for your firmware to be updated.

Please leave the Sure Signal switched on and do not reset it for 24 hours. You should then find the connection come back after this time.

Thanks,

Matt B

[cggardiner]

Hi Matt

Thank you very much.

I had a little activity come through the connection yesterday before it dropped off to 2G.. but a sign perhaps that it is half working

Many thanks for your help.. I hope this update will sort it out fully.

I will check the connection tonight again and see what result I have

Regards

CGG

[cggardiner]

Monday 18th August.

Regret still no better. Zero signal strength. Occasionally registers on this connection, but does not hold it, as there is no reponse..

Running an app (Like Playstore for updating apps), returns message of no connection to server. Voice calls not possible always goes to 2G connection

Did the upgrade take place?

Thank you

CGG

[cggardiner]

After de-registering a few days ago, I am now re-regeistering the suresignal to see if your system will now work correctly with this.

Beyond that I will have to abandon, and assume that sure signal doesn't often work properly in most cases - especially looking at other customers problems.

Thanks for any hwlp - if possible.

Otherwise, thanks anyway..

regards

CGG

[Retired-Matt_B]

Hi cggardiner,

Your Sure Signal is now running the latest firmware.

It's also showing that it's connected to our systems. Are you now up and running?

Thanks,

Matt B