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01-04-2016 04:01 PM
Hello,
Sure signal worked out of the box, setup all fine, worked well for a week and then stopped working all of a sudden.
Sure Signal model: 9361 Home Cell p3.0
Router: Talk Talk Super Router HG635
Steps I have completed. Waited over 24 hours. No signs of planned maintenance. Checked it is still registered. Checked the physical connection have the lights (1 solid, 1 flashing), Tried a different cable just incase. Rebotted and factory reset router.
I noticed that my router does not seem to show the device as connected to the network. So I tried adding it with its mac address. Added all the ports listed for port forwarding. Still no luck.
Dont think I can change MTU on my router?
Speed test: 72 mbps download / 19.24 upload
Ping test: 10ms / jitter 1ms
Current external IP: 92.27.131.184
Sure signal serial: 42153633187
Traceroute:
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 2 ms 1 ms 192.168.1.1
2 6 ms 6 ms 6 ms host-62-24-254-28.as13285.net [62.24.254.28]
3 7 ms 7 ms 6 ms host-78-151-225-209.static.as13285.net [78.151.225.209]
4 8 ms 7 ms 7 ms host-78-151-234-74.as13285.net [78.151.234.74]
5 11 ms 33 ms 8 ms host-78-144-11-193.as13285.net [78.144.11.193]
6 8 ms 9 ms 8 ms host-78-144-10-54.as13285.net [78.144.10.54]
7 14 ms 14 ms 13 ms host-78-144-11-233.as13285.net [78.144.11.233]
8 17 ms 15 ms 14 ms AMDGW1.arcor-ip.net [80.249.209.123]
9 36 ms 37 ms 35 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
etc etc.
Appreciate your help.
04-04-2016 10:23 AM
Not sure if any of the Vodafone team is looking into this, could you please let me know if it is being investigated? I would phone customer support, but no mobile signal.
04-04-2016 10:26 AM
Hi there
One of the eForum Team will be able to look into this, but I don't believe that there was anyone around over the weekend to deal with your query. Please be patient and someone will be in touch as soon as they can.
PWIAC
04-04-2016 08:20 PM
05-04-2016 07:59 AM
Thanks for the info. I guess I will wait a few more days then to hear. Be intresting to know what internet providers the problem is with.
05-04-2016 08:26 AM
You're welcome.
I hope it clears ASAP for you.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
07-04-2016 09:16 AM
Still no change, has Vodafone offered any update on their investigations?
07-04-2016 07:36 PM
18-04-2016 10:21 AM
I am still recieving the same error after restarting many times over a few days....?
18-04-2016 05:24 PM
@metcalfes - Sorry that you're still having issues with your Sure Signal. I've just sent through a resync request, please leave it connected for a further 24 hours.