SS1 Problem

[steveo67]

Hi,

I have a SS V1 and its stopped working.  I did the reset on the unit but its still not connected over 25 hours later. 

Please can you send a refreash to it ?

Serial Number is:21230695880

Date of registration14/02/2011 20:09:57

Thank you,

Steve

[BandOfBrothers]

Hello @steveo67

I hope this is sorted for you ASAP. 

I can't do as you ask as I'm a fellow customer but I thought I'd post to pass on this little bit of knowledge. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

I wish you all the best. 

[BandOfBrothers]

These help threads / troubleshooting FAQs may help. 

Sure Signal FAQs

Troubleshooting Thread.

The 'issue not listed' option in the Troubleshooting thread will allow you to post your Traceroute. 

[steveo67]

Hi Lee,

I could not check that the SS is still registered and My Account page does not work (please see the other post you replied to).

It was working last week and nothing has changed with the router or configuration at my end.

to start off LED 1 is on

LED 2 blinks (slowly)

LED 3 is off

LED 4 is off

I did another full reset of the unit.  now LED 1 is flashing and LED 3 is flashing (faster flash)

Speed test:

External IP: 82.34.39.191

Serial Number is: 21230695880

tracert results:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     2 ms     1 ms  routerlogin.net [192.168.0.1]
  2     9 ms     8 ms     8 ms  10.109.240.1
  3    10 ms    10 ms    14 ms  pres-core-2a-xe-231-0.network.virginmedia.net [62.255.6.185]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6   132 ms    37 ms    22 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
  7    24 ms    45 ms    23 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
  8     *        *        *     Request timed out.
  9    20 ms    21 ms    20 ms  84.116.135.42
 10    22 ms    20 ms    28 ms  213.46.174.130
 11    25 ms    22 ms    24 ms  ae32-xcr1.lns.cw.net [195.2.24.126]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\WINDOWS\system32>

I am pretty sure it just needs a re-sync as I am sure this was the problem last time I had an issue.

Thanks

[DaveCD]

@steveo67

I've resynched your Sure Signal.

Please check the cables and let me know if you're still having issues.

[steveo67]

patch cable has been replaced tonight i will let you know tomorrow how it goes