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Hi FixmySS,
You don’t need to worry about the information that you have posted because we would never ask for information that could compromise your security on a public forum.
I’ve checked your Sure Signal registration and can see that a location profile change has been detected.
To get this sorted simply log into your online account and in the Sure Signal admin section change the postcode of the Sure Signal to ST1 5GP and then change this back.
Once you have done this you will then need to reset your Sure Signal.
Reset your Sure Signal:
For versions 1 and 2:
-Hold in the reset button until all lights go solid
-Pull the power lead out with the reset button still pushed in
-Continue to hold down the reset button and reconnect the power lead
-Wait for all lights to come on and then release the reset button
James
Hi FixmySS,
Thank you for getting back to me.
I can see that the location profile has now updated but the Sure Signal still hasn’t updated on the server.
I can see from your traceroute that the Sure Signal is reaching our server but there is something stopping it from connecting.
So that we can see where the communication breakdown it we need to look at the route it is taking through our server.
To do this please can you perform a pathping to our server address 85.205.116.10?
- Click Start.
- Click the Start Search text field.
- Type CMD. Right-click on the first result, cmd.exe, and select Run as Administrator.
- Type pathping 85.205.116.10 > C:\pathping.txt and press Enter.
- A file will be created on your C:\ drive called "pathping.txt" that contains the pathping information. Please be patient while waiting for the pathping command to complete; it will take several minutes to finish unless an error occurs. You will know it is done when the command prompt reappears.
- You can find the pathping.txt file by navigating to your C:\ drive, via the Start Menu > Computer > Local Disk (C: )
Simply paste this into your reply on the eForum.
An extra test that you can do is to see if the Sure Signal works in a different location (neighbours, family or friends house) as this will rule out an equipment fault.
James
