Flashing/steady power light, no other lights lit

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light either constantly flashes or remains steady
• No other lights flash or light up

Please note that whether the power light is flashing or remains steady, this still points to the same issue - the Sure Signal hasn't established a connection to the internet.

The only difference is that if the light’s steady, then the Sure Signal has previously downloaded a profile from the server, if it's flashing then it hasn't.

Troubleshooting steps:

Check the physical connection between your Sure Signal and the router/modem.

In order to work, the Sure Signal needs to be connected to a spare Ethernet port on your router or modem, or a Hub/Switch that is connected to an internet gateway.

In some cases, it’s possible for an Ethernet cable to be faulty, in which case it may not allow your router and Sure Signal to talk to each other.

To verify that the Ethernet cable works, check the lights at the back of your Sure Signal where the cable is plugged in.

There should be a link light on permanently which indicates that an electrical circuit has been established through the cable.

There should also be a light which flashes whenever data is being passed through the cable. If either the data light or the link light do not come on, this could indicate a problem with the cable itself. Please try a spare cable, or plug the cable into a different port on your router/modem.

Check that you’ve got an active internet connection.
Make sure you can connect to the internet on another device, such as your PC or phone. If you can’t connect, this indicates a problem with your router or your Internet Service Provider (ISP).

We recommend rebooting the router to see if this then allows you to connect to the internet.

Reboot your router/modem:

1. Turn off your router or modem at the wall for 10 seconds and then turn it back on
2. Wait for the lights on your modem/router to indicate that an internet connection has been established
3. Press the reset button on the Sure Signal

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled, as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual, or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

BT Infinity customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Check your MTU settings.

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.

Change the value of the MTU size to 1500.

Log out of the router, this will usually result in a reboot.

Perform a reset of the Sure Signal:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP.

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[grmartin]

However, plugging the VSS directly into the draytek still has the same problem.

That certainly won't work

I've searched the forums, the net and asked Vodafone, but no-one seems to know anything.

Sorry to mislead you - I know the posts exist on this forum, but the search function is not finding them. VODAFONE????

http://forum.vodafon...oe-connections/

Any suggestions?

None printable when it comes to Draytek and Apple

My only choice would be to ditch the Draytek modem (100/110/120) and try a modem that does the PPPoA authentication itself (PPPoA/Ethernet Bridge) and connect the router as a direct ethernet device.

[leesavage]

Hi

I have a steady power light and no other light.

My router is a Belkin F5D8636-4 v1 (01) and has DHCP and UPnP enable. I can see from the security log that the router has assigned an ip address to the VSS, although it dose not list in the DHCP client list. (The VSS is the only DHCP client on the network the rest are static outside of the DHCP range)

I have tried forwarding ports to this ip with no luck.

The VSS wont respond to pings, although the cable is showing the solid green and flashing orange indicating that it is in communication with the router.

I have also tried putting the VSS ip in the DMZ with no luck.

Have been messing with it for 3 days now. I have also just tried leaving it for 24 Hours also with no luck.

I don't know what else to try?

[Retired-George]

Hi guys,

Thank you all for posting.

shauny123, if the Draytek-Airport Extreme setup can only connect over PPPoE then it definitely won't work. However, I do recall seeing a post from a customer with the same setup that was working correctly (I can't seem to find it though ). I do know that one issue that other customers were experiencing with Draytek Routers was down to them not allowing fragmented data packets through as default. This can be changed by going to IP filter > Firewall Setup > General Setup. Give that a go and let me know how you get on .


r1chardc, I do remember your previous issue from back in July, I'm pleased to hear that your own Sure Signal is working correctly . In regards to your friend's issue, do you have the IP address of where the packet loss occurs? If this is happening before our Sure Signal servers then the issue doesn't lie at our end. If there were timeouts on the servers then the packet loss would only occur at our end.


leesavage, a very warm welcome to the eForum . It sounds like your router simply hasn't established a connection with your router correctly, do you have a firewall in place? If so, it may be worth just temporarily disabling this to allow the Sure Signal through to make a connection. It may also be worth trying another router if possible.


George
eForum Team

[davjoma]

Sure Signal has been working very well with the odd glitch, over the past few weeks. Today it seems to have gone to steady power light and likes it. I've tried the hard reboot (reset button held, power cable removed, power cable reattached, let go of reset button after 3 seconds. Any ideas? It would of course happen today as I've just bought my wife a 3g phone so that she can also use the VSS. Ha!

[r1chardc]

Hi guys,

Thank you all for posting.

shauny123, if the Draytek-Airport Extreme setup can only connect over PPPoE then it definitely won't work. However, I do recall seeing a post from a customer with the same setup that was working correctly (I can't seem to find it though ). I do know that one issue that other customers were experiencing with Draytek Routers was down to them not allowing fragmented data packets through as default. This can be changed by going to IP filter > Firewall Setup > General Setup. Give that a go and let me know how you get on .


r1chardc, I do remember your previous issue from back in July, I'm pleased to hear that your own Sure Signal is working correctly . In regards to your friend's issue, do you have the IP address of where the packet loss occurs? If this is happening before our Sure Signal servers then the issue doesn't lie at our end. If there were timeouts on the servers then the packet loss would only occur at our end.


leesavage, a very warm welcome to the eForum . It sounds like your router simply hasn't established a connection with your router correctly, do you have a firewall in place? If so, it may be worth just temporarily disabling this to allow the Sure Signal through to make a connection. It may also be worth trying another router if possible.


George
eForum Team

George

It is actually my friends VSS working in my house, but wont work elsewhere. The routing on colleagues Fasthosts attempt to pathping 212.183.133.181 goes via 212.227.120.22 and 204.245.39.157 Both of these seem to cause packet loss, but not all the time hence the question whether Vodafone servers time out. I have tried these servers from my house and get the same delay / packet loss.

As the problem now seems to be one of connection to Vodafone, all other issues having been resolved, I am just trying to see if internet routing can cause a problem: there was someone in the last thread having connection problems and whose internet routed via non uk server hubs.
If so there comes a time to establish that VSS is not compatible with some ISP's, as its not worth changing ISP to an equal problem.

Regards

[ashkapur]

Hi,

Just an update from my posts in the previous (deleted) thread.

I managed to get my hands on a brand new sure signal that was bought for the office and plugged this in to the very same router that my own sure signal was plugged into (and had been on a flashing power light for the past one month), and lo and behold, after doing the initial setup, the new sure signal was up and running in around 2 hours or so.

So, if you've had a box with the flashing power light for quite a while now, chances are that the box itself is spoilt.

Hope that helps.

[Retired-Reidar]

Hello Davjoma

The possibilities are that the VSS has developed a fault, however it may be worth giving it a full 24 hours after your latest reset, without any additional trouble shooting steps being performed.

I would appreciate another update after this period so we can establish what our further options are.

Thanks

Reidar

eForum Team

[peeps]

Hi, I'm new to this forum, but having serious problems with my sure signal box and don't know what to do. I've tried to look through the forum but still don't understand. I'm so untechnical!

I've got a bT homehub 2 and everything has been fine with the sure signal since feb when I got it other than the odd dip in signal but it always reset itself. I've now had no signal for 3 days, i've reset both signal box and internet, unplugged at the wall, tried to reconfigure my internet port setttings but nothing working 😞

The sure signal box has the steady green light with none of the other 3 light on. The port where the wire is has a steady green light and a flashing orange one. Could you try and explain some solutions in the simplest way possible to me...

Any advice would be great, as really got no idea what to do and I really want to use my phone again!

thank you.

[Pennyviz]

Hi

Had the VSS since March 2010, just stopped working. Has steady light in first position, cable connection at back has green light plus occasionally flashing orange.

My ISP is Sky, my router a Netgear DG834GT, which looking at other posts should be OK. Sky won't help as they say they don't support the service. I spent 3 hours yesterday ping ponging on the phone between Sky and Vodafone both saying it was the others problem.

One man at Vodafone technical said I had to open another port and referrred me to portforwarding.com. Another lady at Vodafone tech said I should set up a port with the IP address range from 212.183.131.128 to 212.183.131.191 and UDP 500 4500 and TCP 50.

I am not in the slightest bit technical but cannot see how to this this on the router settings that I have accessed. I described things to my husband who is overseas and he said the Ip addresses don't make sense anyway for the router.

Help.

[Retired-George]

Hi peeps,

I'm sorry to hear that you're experiencing issues, I'm confident that they can be resolved though . Have you followed all of the instructions in my original post in this thread? If possible, I'd also recommend trying a different ethernet cable to see if that's the cause of the issue. You may also need to check that your Router is setup correctly, if so you'll need to contact your ISP.


Pennyviz, I'm confident your issue can be fixed too. Have you tried resetting the Router and your Sure Signal at the same time? I'd also recommend trying a different ethernet cable. Give that a go and let me know how you get on .

George
eForum Team