GALAXY S6 EDGE - lost camera setting

[stambe_mig]

Hi
I got my S6 edge (G925F- 5.0.2 Lollypop) two weeks ago (Vodafone UK) . When I start it for the first time , phone start update automatically , all was fine but when I check camera I sow different setting ( all setting was auto) and self timer missing. I lost the other detailed camera setting . I took some picture and video ,all is fine , tracking face work ,but I decide to reset to factory condition , when I done it I sow all missing camera setting back! I stop software update , but after 10 min (maybe apps. Been updated) camera got same auto condition! Pictures and video are OK , but I lost detailed camera setting . Can you tell me what to do ,to live phone on this way or next Android update will fix it?

[ChazzD]

Hi @stambe_mig

I'm sorry to see these issues are still ongoing.

As a factory reset hasn't resolved the problem, the next thing to do would be to send the phone away for repair.

You can find all the information about our repairs process on our website. 

Thanks,

ChazzD

[stambe_mig]

Problem has been solved  with Samsung remote support for 13 min.

Thank you !

Spoiler

[tynewearfutsal]

how was it fixed as i know few others with similar issues

[stambe_mig]

send email with your probem to seuk.contactus@partner.samsung.com ,and they will arange remote conection with your phone to fix it. You ill need to download "SmartTutor"