Galaxy Note 7 Pre-Order issues

[GrumGrum]

Hi all 

First post here! trying to find out more about my Note 7 Pre-order as ive not heard anything since the initial order.

Has anyone had confirmation they will be getting it on the 30/8?

Tried chat and 191 both saying different things as is in store. Also the tracking is not working yet because it is a pre-order.

I know there are some supply issues but I will need to amend delivery address if im not getting it on the tuesday and obviously dont have much time to change anything.

any help would be appricated.

[djewson]

@louise_e

I have responded to your PM
But I have to say, you asked for my email address and your stupid system won't let me type it in even though it is a normal generic email address it gives the message

You used a bad word - [my actual email address], please remove this word and try again

My email has no bad words in there just my name and email provider
How offensive can Vodafone actually be..
My name is now a bad word.!!
I have had to break it down into separate lines just to get the god damn system to accept my normal email address

[Retired-LouiseE]

Hi @gpd1965

I have raised this for you, please be patient, a member of our team will contact you shortly. 

@jaygrim

As you missed the first call, please be patient, a member of our team will try calling again. 

@kylie18

I am going to send you a Private Message with further help. 

Louise

[gpd1965]

@Louise_E I appreciate the efforts, however previous requests have not been answered....what sort of timescles do you envisage before someone calls?..thanks

[Retired-LouiseE]

Helloi @djewson

You have mis-read my Private Message. I asked for your full name and contact number., apologies for any confusion

Please reply to my Private Message confirming these details and I will escalate this for you.

Louise

[jaygrim]

Yeah I was expecting more than one phone call a day.

[Retired-Meg-B]

Hi @jaygrim and @gpd1965

Have you both now received a call?

Thanks,

Meg-B

[gpd1965]

@Meg-b, No, no phone calls

[Retired-Meg-B]

Hi @thompsonmp

The team are currently working to resolve the issues with your account and as soon as they've done this they will be in touch.

Hi @gpd1965

You will receive a response within the next 72 hours.

Regards, 

Meg-B

[thompsonmp]

I've not heard anything!

[kylie18]

@Meg-B I inboxed Louise my details as requested and still heard nothing back