Never in all my days have I dealt with such a BAD company as Vodafone, and it will be the last time.
My Story is quite lengthy now, but is as follows -
29th August - Ordered Note 7 Deal
2nd Sept - Cancelled said Deal and was told that the MOney I paid for the handset would be back in my account in 14 days (Cancellation Reference Number Received)
8th Sept - Email to say my Voda are trying their best to fulfill my Order (after it was already cancelled)
12th Sept - Email to say my Voda are trying their best to fulfill my Order (the order is still cancelled)
2 more emails received on the 19th and 22nd Sept stating the Same (I'm sure I already mentioned that it had been cancelled !)
And by the way still no REFUND.
23rd Sept - Chat session to be told it in fact had NOT been cancelled, but it would now be cancelled and I would receive a refund in 3-5 days.
1st October - Chat Session to be told they could see that it had tried to be cancelled twice already, but it had not been done and he would do it properly now and I would receive my refund in a few days.
10th October - Chat Session to be told that he could see it had finally been cancelled on the 2nd Oct, Still no Refund though, was promised it would be in my bank that week.
2nd Nov - Chat Session to find out where my refund is - Told It had been paid to my bank but, my bank had then refused it !, Got an appology and told that the Refund would be in my bank in 24 hours and the adviser then tried to sell me a new Voda Contract (I refused on the spot), as a Good will gesture Voda offered 2Gb of data free adding to my wifes account to appologise for all the hassle, Accepted the offer.
Only to recieve a text just after the Chat session ended to be told that it has not been possible to add the extra data to her account and if we wanted more data to log on and choose a chargeable add-on !!!
23rd November - PM received from Forum Team requesting contact info to resolve my issue - provided info and insisted team to call my other network number (remember I didint get a phone or Sim delivered, as order was cancelled) and NOT my other Voda account number as this is My Wifes and She is unable to take Calls through the day at work.
Numerous missed calls on My Wifes phone Later another PM was received to say that Voda could not contact me (Not one missed call on my Phone though - the number which i provided)
23rd November - Chat session to find out what the Hell is going on, was told AGAIN that my refund would be in my account within 24 hours.
28th November - Rang Vodafone to complain, was told that the refund could not be paid into my Bank and would have to be added as a credit to my existing account only, we agreed on 2 months free line rental (My wifes is only 11.50 per month) and the refund is only for 20 quid (its the principle I'm fighting for here !!
29th November - Private message received from Vodafone requesting contact information as they are unable to get in touch with me (3rd TIme I have provided this) and also after the 2 months free line rental has been agreed.
Sent message with contact details again.
1st Dec - PM received to inform me.....
Due to the amount of queries we receive on the eForum, we’re unable to respond to PM’s. Please follow one of the options below, to ensure your query is resolved as quickly as possible.
##~## Vodafone, you asked me to provide this by PM.
IF the line rental is charged this month or the next on my wifes account (which will be getting cancelled, as its up in Feb) I will be going through the small claims court, purely to force Vodafone to pay the Court fee plus the refund.
As they are utterly incompetent...
Warn your friends and loved ones... Steer well clear of this sham of a Company.
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