Galaxy Note 7 Pre-Order issues

[GrumGrum]

Hi all 

First post here! trying to find out more about my Note 7 Pre-order as ive not heard anything since the initial order.

Has anyone had confirmation they will be getting it on the 30/8?

Tried chat and 191 both saying different things as is in store. Also the tracking is not working yet because it is a pre-order.

I know there are some supply issues but I will need to amend delivery address if im not getting it on the tuesday and obviously dont have much time to change anything.

any help would be appricated.

[jaygrim]

I thought there was only going to be a couple of people in this situation but it appears not. I think I'm going to go to my local Vodafone store, give them everything and walk out.

[thompsonmp]

Thankfully I didn't pay anything upfront, there's just the monthly cost of my SIM only plan that vodafone have messed up.

• I had to contact Vodafone to cancel my Note 7 preorder
• Vodafone charged me the wrong amount last month, at least they've credited it this month
• But I've been charged a cancelation fee for cancelling my Note 7 order!?
• Along with the wrong billing amount
• Because I've switched my number to O2, I can't log in to check my bills!

Never again will I use vodafone (who annoyingly have the best reception where I live) and I will spread the word so that other people avoid having to deal with them.

[jaygrim]

Someone needs to set up a Facebook page or something and attack Vodafone that way.

[Retired-LouiseE]

Hello @skull66 @browneggsandham @djewson @thompsonmp

I have sent you a Private Message asking for further details, please reply to the Private Message as soon as possible so we can get this resolved. 

Thank you. 

Hello @Helenamk3

We have already spoken in Private Message, please let us know if you need further help after the refund is complete. 

Hello @jaygrim

Have you received a callback from our team?

Louise

[gpd1965]

@Louise_E I would still like someone from your team to look at my plan and to confirm everything has been actioned correctly as i am still showing upgrade in 2018 which is wrong

[thompsonmp]

---

@Louise_E wrote:

Hello @skull66 @browneggsandham @djewson @thompsonmp

I have sent you a Private Message asking for further details, please reply to the Private Message as soon as possible so we can get this resolved. 

Thank you. 

Hello @Helenamk3

We have already spoken in Private Message, please let us know if you need further help after the refund is complete. 

Hello @jaygrim

Have you received a callback from our team?

Louise

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Thank you Louise.

I've replied to you PM.

No offence but I won't be holding my breath.

[jaygrim]

No but i have just had a missed call, they need to ring me after 3pm

[jaygrim]

But they will only give me a load of ##~## anyway.

[kylie18]

I still have my note 7... sick to death of phoning Vodafone to come and collect it. Was told I could switch to sim only on Thursday yet it still hasn't moved over! If I have to call Vodafone again I will be telling them where to shove there phone and sim only plan!!

[thompsonmp]

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@kylie18 wrote:
I still have my note 7... sick to death of phoning Vodafone to come and collect it. Was told I could switch to sim only on Thursday yet it still hasn't moved over! If I have to call Vodafone again I will be telling them where to shove there phone and sim only plan!!

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