Gear VR Offer

[leighjones123]

Hi.

I recently upgraded to the Samsung Galaxy S8 in a retail store. I had seen online about the Gear VR offer (£70 off) and when I went into the store, I asked about this. The advisor looked it up on the system, and said that I would recieve either a text or an email 24hrs later to tell me how I take advantage of the offer and order the device. 

This was over 3 weeks ago, and I've not had anything sent. I've tried speaking to webchat advisors regarding this, but they seem to have no idea what I'm talking about.

This was a factor in me choosing this device, so I would appreciate it if someone could investigate this matter and get back to me. 

Many thanks,

Leigh

[BandOfBrothers]

Hi,

I’ll have a dig around but I believe the Vr needed to be ordered at the same time on taking out the phone. 

[leighjones123]

Thanks for your reply.

Well if that is the case, that was not what I was told by the agent in-store. I've been waiting for the message I was told I would recieve. She said that they didn't have them in-store. 

[BandOfBrothers]

Ok so ordering online it has to be added to the basket. I appreciate you ordered in the store. 

A similar thread where the Vr is available for £49 > https://forum.vodafone.co.uk/t5/Pay-monthly/How-do-i-get-the-gear-vr-2017-for-49-i-now-have-my-s8/td...

It maybe beneficial to pop back to the shop and ask the employees or manager for support regarding the offer. 

[leighjones123]

Yes, I'd come across that thread and read through it. Cheers for pointing it out. 

I even printed the screen off that said about the VR Offer which I took into the store.

Hopefully someone from the Social Media Team might be able to assist?

[BandOfBrothers]

You’re Welcome. 

I think it would be beneficial to pop back to the store and speak with the employees or manager for support.