HS8 – Western Isles - No Signal

[theresauist]

There is no signal to make or receive calls on network in the southern area of the islands.

HS8 5SB is the area post code with no signal

Not tried SIM card in other phone, but multiple phones are not getting coverage to make calls, not just one phone

Not able to make or receive calls

There is limited 3G coverage anyway, but this along with 2G is not available since Saturday 5th November

This issue has been permanent since Saturday, so not been able to have any communications for 4 days now on mobile. However when phone is in the northern part of the islands, ie HS7 postcode then the phone is working, therefore there must be an issue with the transmitter in the southern part of the islands which needs rectified or investigated as soon as possible.

[BandOfBrothers]

Hi

There doesn't seem to be any issues being reported for your local masts or surrounding ones. 

Although it us reporting your in a patchy signal area. 

https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

[Rahim]

@theresauist We're aware of an issue with your local 2G serving site (6289), which may be affecting your calls coverage. 

We're working hard trying to fix the issue. 

Apologies for any inconvenience this may cause. 

[paulsteele07]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Whole area, 15 miles at least.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here. HS8 5TJ

3) Does the issue occur if you try your SIM card in a different phone? No

4) What errors are seen or heard when the issue occurs? No signal

5) Does this happen on 2G, 3G, 4G or all? 2G, no 3G here

6) When did you first notice this issue? 23 December

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when Permanent

[Rahim]

@paulsteele07 We're working hard trying to fix an intermittent issue with your 2G serving site (6290). 

You'll be able to view any further updates on the fix via checking our Network status checker. 

Apologies for any inconvenience this may be causing.