HTC One X - Signal Drop Out and Not Regained

[GaWill]

Hi

I have had a HTC One X for the past month, however this problem has been gradually getting worse.

Mainly in work but its also happened other places i can have a great signal and be on HSDPA or 3G, then i will move to somewhere such as the kitchen area in work and the signal will drop out. I will then return to my desk and put the phone in the exact place it was getting full signal and data connection but the Signal will not come back. I will get the No Signal message.

I have tried leaving the phone for over 30 mins but the signal doesnt come back and also looking for the network manually but it doesnt find it.

However, if i restart the phone the full signal and HSDPA/3G connection will come back.

Is this a fault with the phone or a strange network issue?

[JustPassing]

Hi

Just to add using 1.29.401.11, used with both a self cut micro-SIM before getting a proper micro-SIM, absolutely no issues. Last few days I've been up and down the country by train in and out of tunnels where service is constantly dropping or switching between 2G/3G and it's always picked up straight away on leaving a tunnel or black spot.

So more going on perhaps at the hardware level than software.

[Ash_F]

Happening to me as well.

1.28.161.9

[Retired-Dave]

Hi guys,

Thanks for confirming your firmware versions - including JustPassing who has been able to confirm that 1.29.401.11 is not specifically affected. I've passed all this, as well as the tape comments - to James to update the investigation.

I do notice that the five of you who have provided your firmware numbers - nickkr, stevepf, winders, Craighorsbury1 and Ash_F - haven't provided the details James requested previously here. Just so the technicians can tie all the information together, can I get you to post this as well? This just avoids us having half the information from some users and half from others.

Dave

[stevepf]

does it happen in all location when signal is lost? Yes

postcode po77pz

vodafone branded handset

setting WCDMAA made no difference.

[winders]

Does this happen in all locations when signal is lost? Yes

What postcode does this happen in? All

What software are you running? 1.29.161.13

Do you have a Vodafone or an open market (unbranded) handset? Vodafone

Does this happen if you change the network settings to WCDMA Only? Yes

[Ash_F]

Does this happen in all locations when signal is lost? Yes

What postcode does this happen in? SO51 but can be anywhere really

What software are you running? was 1.28.161.9 though updated last night to 1.29.161.13

Do you have a Vodafone or an open market (unbranded) handset? Vodafone

Does this happen if you change the network settings to WCDMA Only? Haven't tried yet....

[winders]

Software version 1.29.161.13

[Craighornsbury1]

software version  1.29.401.11

[garrard44]

My software version is 1.29.161.13. Spoke to your tech team, told me to take out the battery,(come on) then sent me a new sim card, which I am lucky he didn't charge me for, (your words not mine) turned up today not a micro sim but full size. Come on not good enough I am trying to run a business.

[carliearlie]

My phone is running software version 1.29.401.11 and has the problem. I think the point being made about this version of the software by justpassing was that as someone else had reported having the problem with that version and justpassing didn't experience it, that it must be a hardware problem rather than a software one. I'd also like to advise that I am not on the Vodaphone network so I don't believe its a network problem. The advice I had from HTC was to change the phone setting from WCDMA preferred to GSM auto PRL. This has helped in that the problem doesn't occur as often but it still does happen. My husband has a Samsung Galaxy S3 on the same network and tariff and I compared his signal to mine today. His dropped and regained automatically no problem whereas mine stayed out for hours until I toggled airplane mode. Very annoying as otherwise a great phone.