Having difficulties using eurotraveller

[elianne0807]

I'm currently abroad in EU zone 1 and I opted in for the eurotraveller plan. However I can only dial a few numbers from my contacts list, when i try to dial the rest it says call ended after 2 seconds. Please help me fix this as i am being charged every day and it is unfair. Thank you

[drey_p]

Hi there

You will only be charged the daily £3 charge on the days that you actually use EuroTraveller to make a call, send a text or browse the internet.  If you don't do any of the above, you won't get charged. 

How are you numbers saved in your contact list?  Have you saved them in international format ie +44 7123 456 789 or have you got them saved as 07123 456 789?

[elianne0807]

Thank you for your reply. I know I'm only charged for the days when I'm using my phone, what i meant was that it's unfair that i can only dial 2 numbers from my contacts list and I don't understand why. I don't have them saved in international format, i tried to edit them by adding +44... but it doesn't make any difference. And the 2 numbers i am able to dial are in normal format as well.

[iau]

Is it possible that the people you can't call have set up their phones to reject unidentified/international calls? 

[elianne0807]

No, definitely not. There are numbers which I always dial when I'm abroad.

[elianne0807]

I forgot to mention that I have no problems sending and receiving texts as well as receiving calls.

[Retired-Rodney]

Hi @elianne0807 

For immediate support whilst abroad, please get in touch with our 24 X 7 Live help team.

Thanks,

Rodney