Help - duplicate upgrade orders

[garethr]

Hi,

Placed an order this morning for two upgrades for numbers on my account (one for a 6 and one for a 6 Plus). The 6 upgrade appears to have progressed as I can no longer upgrade that number and the new price plan shows in my account.

However - the order for the 6 plus appears to have gone through twice (I've even got two emails and separate order numbers), so can someone look into this for me please - clearly the duplicate orders aren't correct, but I'd like to know whether either of these orders will actually go through, or get cancelled, and I don't want their being a duplicate order cause the whole thing to block.

Interestingly my account for the number with the duplicate 6 Plus orders, also still shows I can upgrade and has not updated to the new price plan as yet.

Any help appreciated. Thanks!

[mse120479]

I haven't duplicated my order, but it's still giving me the option to upgrade, despite having done so an hour ago?

I have received the order details email with the WEB-000000000000000000000 number, saying they will inform me when the order is confirmed.

Some clarification from VF would be appreciated!

[garethr]

Was your order for a 6 or a 6 Plus?

[mse120479]

6+

[garethr]

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@mse120479 wrote:

6+

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I wonder whether something slightly different process wise is happening with the Plus given the 6 order which I'd ordered after the 6 Plus has clearly got further down the process given it is blocking an upgrade and shows the new price plan.

I do hope this isn't an ominous sign that Voda know they'll have plenty of 6's but not enough of the 6 Plus.

[KD]

Hi both

This seems very strange. 

Click here to get us your details and we can check this for you both as well as make sure there isn't a system issue. 

If anyone else is experiencing a simillar issue you can chat to an advisor on our Contact Us page.

Thanks

K

[garethr]

Have replied according to PM instructions. Any assistance on this appreciated.

[garethr]

Further update. Based on a message I'd seen in another thread about someone who'd ordered this morning but not proceeded to get a confirmation email yet (and still showing an upgrade available), I thought what the heck and I'll try upgrading again.

Hey presto. Pre ordered again and I've recieved the intital email and confirmation email within about 2 minutes. My account is now showing I cannot upgrade this number too, so hopefully all good.

Would advise anyone else in the similar position to try the same!

[DBurdon]

Was this for a 6 or a 6 Plus? Thanks

[DBurdon]

Awesome tip, just redid my upgrade for my iPhone 6 Plus and got a  Order recieved and Order confirmed emails within about 1 minute of each other.

Definitely recommend anybody who hasn't got confirmation gives it a try.

Thanks garethr