Home Hub 5 Infinity and Sure Signal version 3

[greg999999]

I have upgraded my sure signal a few months back to a vs 3. I also upgraded my broadband to BT Home Hub 5 with Infinity. No mention when purchasing either of these things that they may not work together. I get a solid red light slowly flashing internet light on the sure signal.

The sure signal doesnt work.

Please advise solution?

Thanks

[Jenny]

Hi @greg999999 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[nickdatson]

I have the same issue where VSS3 is not working after upgrading to HH5 from HH3 both on BT Infinity.  I have tried the usual resets and de-registering the VSS3 and re-registering but nothing works.  The cable is ok and the yellow light on the bottom of the VSS3 is flashing meaning the cable is fine.

On the VSS3 light one is flashing and light 4 is solid on.  Resetting does not work.

Strangely, I have a VSS1 in my garage that is working fine with the same HH5.

My details are:-

SS3 serial No. 42143527721

IP Address: 86.152.8.143

Ping 24 ms

Jitter 5 ms

Upload speed 1.00 Mbps

Download speed 12.1 Mbps

Tracenote

Microsoft Windows [Version 10.0.10240]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Nick>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2    19 ms    20 ms    19 ms  217.32.141.10

  3    11 ms    11 ms    10 ms  217.32.140.238

  4    14 ms    13 ms    14 ms  host109-159-245-18.range109-159.btcentralplus.com [109.159.245.18]

  5    13 ms    13 ms    13 ms  31.55.164.41

  6    14 ms    13 ms    14 ms  31.55.164.107

  7    13 ms    14 ms    13 ms  109.159.248.89

  8    19 ms    18 ms    20 ms  109.159.248.180

  9    20 ms    20 ms    21 ms  peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.254.132]

 10    20 ms    21 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    20 ms    20 ms    19 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

There is plenty of comments on the forum about NTU not being set up to 1500 on HH5 but nothing about how to change this.

Please help!!