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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74116 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204036 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

"New Location" text messages

I know this seems to have been asked a million times, but I have a Sure Signal v2 and I keep getting text messages telling me I've moved (serial # 40120555962). I know why this is - it's because BT keeps changing my IP address. The problem is that I ...

Box

Can you pay monthly for a Vodaphone sure signal box

Solid red light, no other lights

Hi, I am getting a solid red light only on a SS3.  An option which isn't covered in your troubleshooting guide (why?!). Results as requested are:Your speed test results: 6.54Your ping test results:  195msYour external IP address is 217.43.146.25The r...

alexsmb by 2: Seeker
  • 10831 Views
  • 2 replies
  • 0 thanks

Sure Signal 2 no lights on at all, not even power light is on

Hi,I've had this for around 3.5 years and all has been good until recently, when it seems to of completely failed. I can't even get the power light to come on, if the plug had a changeable fuse I'd be looking to change it. I've tried a different sock...

Check if Sure Signal box is registered

Hi there I have a suresignal box that I intend to pass onto a friend I would like to check if its still registered to a previous user.The person I got it from said they never registered it? Please can someone check for me.Box number is 40114674332.Th...

Fuzog by 2: Seeker
  • 9835 Views
  • 1 replies
  • 0 thanks

Resolved! Re-Register Sure Signal

I got tech support to register my sure signal box over the phone (because the vodafone website wasn't working), however it appeared that they didn't do it right (there was no option to add numbers and it was displayed as "null") ... I un-registered i...

ChrisCDS by 2: Seeker
  • 17262 Views
  • 3 replies
  • 0 thanks

Sure Signal Stopped Working

So here is my predicament. Bought SS2 box last August after my SS1 stopped worked and despite trying everything support asked me to do I couldn't get it to work. So, I condemmed that device and bought the new one. The SS2 has been working perfectly w...

dafferni by 2: Seeker
  • 13244 Views
  • 4 replies
  • 0 thanks

Upgrading/changing phone early

Hi, I got the blackberry Q10 when I upgraded as I was told I would get the same apps as an IPhone with a cheaper contract ( contract is cheaper but NO apps similar to iPhone). Can I keep my contract but change the phone? Am willing to extend contract...

Ellie86 by 2: Seeker
  • 13030 Views
  • 2 replies
  • 0 thanks

Resolved! SS3 not working

Hasn't been working for a few days now, just a solid red and no other lights, followed the troubleshooting but of course that is the only sequence not on the list. Reset it again this morning and now the first light is flashing. My details are as fol...

evanowen by 7: Helper
  • 10938 Views
  • 2 replies
  • 0 thanks
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