How do I make a complaint?

[Ali42]

I have a large internet charge pending as I went over my monthly allowance without knowing, I found out purely by chance when I checked my account for bill dates. I expected to receive an email warning when I got close to my limit but have had nothing. I don't have a Vodafone phone or an app as I just use my laptop with the mobile internet. I would like to make a formal compaint that customers such as myself are not warned about internet charges when a simple email would have saved me a lot of money.

[Retired-Matt_B]

Hi @Ali42,

It's your responsibility to monitor your usage throughout the month.

We provide our My Vodafone app to allow you to do this.

Thanks,

Matt

[Ali42]

Hi Matt,

Thank you for your reply, however this does not help me. I cannot run an app on my Windows laptop. Please can someone tell me how I can make a compliant to Vodafone?

Thanks

[Retired-Matt_B]

Hi @Ali42,

If you're using a dongle or mobile wi-fi device, your My Vodafone account also has a usage monitor.

Our website has full details of our complaints procedure.

Thanks,

Matt