Hsdpa Usb E220 Modem Connectivity Issues

[SaraHolyoak]

Hello,

I have been running my internet connection over an HSDPA USB E220 Modem for several years issue free. About 3 weeks ago I started getting connectivity issues meaning I can get to some websites and not others, with IE just giving the generic error page. Having installed Google Chrome, the error was reported as a DNS error, once I realised this I confirmed the issue was DNS related by successfully accessing troublesome sited using the IP Address.

I did some searching of forums and identified a few things which might work, specifically IPCONFIG /Release followed by IPCONFIG /renew; after this I performed an IPCONFIG / flushdNS none of which helped the situation.

After a it more digging I suspect that I either need to switch to an alternative public DNS server or upgrade the E220 Modem Connect Lite software (currently v2.1.6.1 running fully patched XP) and I was hoping someone could let me know which is the best course of action and provide some info on how i might go about doing this.

Any help would be much appreciated.

Thanks
S.

[Retired-Daz_V]

Hey there Sara Holyoak,

Yeah this does sound a bit like a DNS issue

Can I ask if you'd try downloading and installing the full VMC Suite version 9.3.6? We've been investigating this matter, and upgrading to a newer version does appear to be resolving matters. This can happily coexist with the VMC Lite, but if it continues to be a problem, download the latest VMC Lite version as an upgrade.

Once you're back up and running, remember that we host of hassle-free services for our customers such as Online Billing, Online Upgrades... all available after you've signed up for a free My World account. It's really easy, and could help you save your time and money if you're thinking of calling us on 191 in the future.



Daz

eForum Team


PS... I you've got a spare minute and wouldn't mind, please click the feedback link in my signature to let us know how we're doing - your opinions really count!