@nwall Sometimes the system misses the very first top-up because it happened as part of obtaining the SIM, but a further two top-ups should have fixed that.
The only other thing that occurs to me - does the system know your age? If you've set up an online account, you will already have been invited to give your DoB. If you didn't do so then, you could try adding it now.
If you need to contact CS, it's helpful if you have a credit card (not a debit card) in your own name to hand - they can make a charge of zero to the card, and that demonstrates that you are 18 or above. For some reason, content control got reactivated on my account recently, and they used the credit card trick to establish that I was old enough.
