IP Address Range Adding To White List

[ineedbr]

Hi We are a wireless ISP in Nottingham.

We are getting a number of customers, complaing about vodafone blocking our ip range. Customers can not access your website for there accounts and sure signal devices are failling.

Please can you whitelist the following ranges

185.32.108.0/24

185.32.109.0/24

185.32.110.0/24

185.32.111.0/24

Regards Adrian of Ineedbroadband Ltd

[jasm]

In addition to the above, our IP address is 185.32.110.1

[timfound]

Hi Natasha,

There doesn't appear to be an active link in your private message.  

Please advise.

Tim

[Gemma]

@jasm and @timfound – It’s been confirmed the IP address 185.32.110.1 is on our whitelist.

If your Sure Signal still isn’t working, please check your ports are opened as follows:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com. 

Destination IP Addresses:

212.183.133.177

212.183.133.178

212.183.133.179

212.183.133.181

212.183.133.182

212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

If after this you’re still unable to access your My Vodafone, I’ve sent you both a private message with how to send us your details.

[timfound]

Good Morning Alex,

Still not working and no further update from you so far.  Please sort this out and get back to me.

Kind regards,

Tim