If i don't get my phone tomorrow can I go direct to store and set up new contract?

[DaveJarvis29]

Really annoyed with VF today! I pre ordered on Friday via 191and asked for delivery to Leeds Briggate store - advisor sent me a text to confirm all the details with an order number of #VFHZRN**** On Monday I got a text saying my order had been confirmed and a WEB number was given, later in the day I got a text saying it was cancelled and then a bit later another confirmation email with another WEB number. When I called up to check this out I was told I had ordered online on 15th and was unlikely to get it on launch day - after further challenging they managed to find that it was actually ordered on 12th, but I think I'd already missed my place in the queue. To top it off they told me they would deliver to home address and not store and the only way to change it is to wait for DPD to contact me. I've got the text from the 12th which confirms I ordered on 12th. Everyone's told me a different story and web chat was just a joke, telling me that it looked like a web order because I got a 'special loyalty deal' when challenged on the details this deal was actually just the standard deal I'd ordered (got a copy of the transcript of the online chat - good for a laugh!) To top it off VF have changed the delivery address to my home address rather than store! So..... being as there is a 14 day cooling off period, can I just go into store tomorrow and try to get another contract and phone and then cancel the original one? if I can't get one tomorrow, I think I'll just give up on VF after being a customer for about 14 years!

[Retired-Matt_B]

Hi noob17,

The correct link is here.

Thanks,

Matt B

[penfolddp]

Ian, Matt, Sarah, KD and all the other Tech 'Support' people who keep popping in and out giving out the details of the 'track your order' page that we all know about, but not actually engaging with any of the issues raised - it would be nice at some point to have an acknowledgement of the hassle Vodafone's handing of all this has caused YOUR customers (or, now in some cases ex-customers). We have been misled, misinformed, strung along, and often had extremely poor (in my case downright rude) service from you. An apology would be nice.

[JohnThomas]

They clearly have limited scope to respond, only able to give certain stock answers to the corporate line.

[Retired-Sarah]

Hi everyone,

We’re sorry for any delays and inconvenience this has caused anyone.

As soon as there’s an update for anyone’s order, you’ll receive a text or email.

Thanks,

Sarah

[sjfafc170492]

Just spoken to someone on the chat and he said that anyone that received the 5 days text on Monday, the message will contain the dpd consignment number.

[BackTeeth]

You were lied to - oh what a surprise, Vodafone employees never lie (wish there was a "dripping with sarcasm font"). Received the '5 day' text on Tuesday 23. No DPD reference, only a link to the much pushed (by the useless Tech Team) trackmyorder page.

[sjfafc170492]

I mean 5 days from when you recieve it