Incompetent staff unable to switch off my extra data

[GreggyGregGreg]

I needed an extra 1GB for this month only for £6. So I used the online chat thing to get the data switched off from next month. Unfortunately he's switched it off for this month too. When I challenged him he reinstated the data, but also charged me again.

Then I emailed and explained the issue, but they made exactly the same error. So now next month's direct debit is showing £56 when it should be showing £38.

[AnnS]

Hi @GreggyGregGreg

This will certainly be one for the forum Team.  In fairness, you have paid for one month and just because you have cancelled does not entitle Vodafone to cancel what remains of the paid for allowance until the expiry date.

Don't call Vodafone or use live chat to cancel an extra. My advise is to manage the extra by logging into your online account, apart from being a lot quicker, you will be under no doubt the extra has been cancelled.  You can find how this can be done by following the information from the link below.

Remove Extra

There is further information on extras below with a short code number to call for cancellation.

Vodafone Extras

Vodafone do not have a customer facing email address, this probably explains the reason for not receiving a reply.  Live Chat will give an instant reply to an account enquiry and enable you to download a transcript of the chat for your records.