Install Fibre in my NEW house - refused due to not being on electoral roll yet (of course not!)

[moschops]

I purchased a new house a couple of weeks ago and just moved in.

First thing I need is an internet connection so I chose Vodafone over BT.

I go through the usual process with the sales person, provide all the information required. They are aware I have just bought the house, all they need now is to wait for credit check. I have excellent credit, no problem there however I am told because I am not on the electoral roll for my new house then I cannot pass the credit requirements.

I am a little confused.. of course I am not on the electoral roll yet, I just purchased the house 2 weeks ago and only just moved in. Even if I registered the day my offer was accepted I would still not be on the electoral roll, these things aren't instant.

Why, knowing that I just purchased the house and moved in, would you make being on the electoral roll for that address a requirement? This rule guarantee's a 100% failiure rate. If you are aware and happy with this scenario then why don't you stop the entire process after my first statement to you - "Hi, I have just moved into a new house and would like to install an internet connection".

If this is not ludicrous in the first place I am then told because I have been declined I cannot re-apply for a minimum of 3 months. Where is the logic in this? I am not going to sit without an internet connection for 3 months. I will go to BT instead. You won't get me back once I go with BT, I will be locked into a 12 month contract and like most customer I am unlikely to leave them unless there is a serious issue.. so you will probably never have me as a customer now, well done, I am sure your shareholders will be happy to hear this.. I think not!

I haven't signed up to BT yet.. before I give up on Vodafone I would like to hear what the community has to say about this. Can I get an order raised still, within an acceptable time such as the next week or so and not waiting 3 months?

Did I deal with an inexerienced sales person who has inadvertantly told me the wrongn information or processed my order in the wrong way?

I look forward to hearing the feedback on this.

[BandOfBrothers]

Hi,

As far as I'm aware not being on the electoral roll / Register can hinder being accepted but not 100% guarantee failure. 

It's suggested not to re apply for 90 days so your Credit Score can recover.

Applying for things too close can look that a person is over stretching their finances. 

Unfortunately even ticking all the boxes does not always guarantee acceptance. 

Vodafone > our-privacy-policy/credit-checking

[PeterGMc57]

Consider yourself lucky and get on the phone to BT.

The Vodafone service is frankly dire, starting with a broadband router that is a piece of junk, and Vodafone's reluctance to let you supply your own. Just browse these forums.

Why did you chose Vodafone over BT? If it was on the basis of cost, then pay a little less, get a lot less. 

[Anonymous]

You have to ask -especially if this is the case with other providers too - how anyone gets an internet connection in a new house ? 

But anyway, BT's Homehubs are fairly good pieces of kit and the broadband logon etc are held en clair inside the router so using your own (should you wish) is a simple matter. Their support though can be a nightmare if you have issues - fine if you don't of course. I've been on EE for the last few months (cost reduction) and their router also seems to hold up well, although I don't think so much to their landline packages. EE's support is UK based.

It seems that, regardless of whom you go with, landline calls nowadays cost a small fortune unless you pay the extra for an "unlimited free calls" package.

[PeterGMc57]

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@Anonymous wrote:

But anyway, BT's Homehubs are fairly good pieces of kit and the broadband logon etc are held en clair inside the router so using your own (should you wish) is a simple matter. ...

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and strangely Huawei make both BT and Vodafone's routers....

So  BT's will let wireless devices (like laptops) talk to wired devices (like printers and NAS drives), as do Netgear, D-Link, Cisco, Belkin, TP-Link, TalkTalk, Sky, Virgin Media, the cheapest cr@p you can buy on ebay

yet strangely Vodafone's device will not do this consistently...