Intermittent red power light only - all settings correct.

[realdannys]

Hi,

We keep getting power only light once. Have been on the forum many times with various problems but over the last month or so this has been a new one.

All the settings are correct and nothing about the setup has changed to cause this. It has on occasion started working again for half a day and then gone off. There is no reason here for it not to work. In th past all traceroutes etc have been done on the forum and all be fine so no need to do anything like that.

The only thing I can think of is resetting it my end and for you to do the reset and reregister your end. 

Serial 40120248428

Regards

[Retired-James]

Hi realdannys,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[realdannys]

James, here are the resuts, all troubleshooting steps from the threads have been tried.

SpeedTest

http://speedtest.net/result/2451840426.png

PingTest

http://www.pingtest.net/result/75908421.png

IP Address (Orange Broadband)

2.27.23.83

Traceroute

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  1.747 ms  1.179 ms  1.121 ms

 2  213.1.113.56 (213.1.113.56)  20.407 ms  18.988 ms  19.926 ms

 3  213.1.118.238 (213.1.118.238)  19.830 ms  19.244 ms  19.679 ms

 4  213.1.78.18 (213.1.78.18)  27.214 ms  27.196 ms  27.862 ms

 5  * * *

 6  * * *

 7  87.237.20.246 (87.237.20.246)  27.697 ms  27.639 ms  27.869 ms

 8  ae1-0.lontr2.london.opentransit.net (193.251.254.33)  27.448 ms  27.641 ms  27.241 ms

 9  tengige0-4-0-6.lontr1.london.opentransit.net (193.251.242.238)  38.012 ms

    tengige0-8-0-5.lontr1.london.opentransit.net (193.251.242.182)  35.198 ms

    tengige0-8-0-2.lontr1.london.opentransit.net (193.251.242.21)  31.425 ms

10  level3-1.gw.opentransit.net (193.251.150.70)  43.995 ms  43.447 ms  43.511 ms

11  vl-3603-ve-227.csw2.london1.level3.net (4.69.166.153)  48.394 ms  44.834 ms  43.771 ms

12  ae-2-52.edge4.london1.level3.net (4.69.139.106)  42.311 ms *  42.904 ms

13  195.50.122.66 (195.50.122.66)  46.096 ms  46.710 ms  56.578 ms

14  85.205.116.6 (85.205.116.6)  44.603 ms  43.772 ms  43.769 ms

15  * * *

16  * * *

17  * * *

18  * * *

Serial number

40120248428

[Ben_H]

Hi realdannys,

Thanks for posting,. I've checked our IP 'whitelist' and yours is clear. The serial number shows you last updated with our servers on the 4th of January so I'm forcing a resynchronisation through. Can you perform a hard reset and post back to let me know that this has fixed it?

Cheers, Ben

[realdannys]

Hard reset has been perfromed, I will report back on if it works or not.

[realdannys]

Hi,

I'm afriad this still hasn't worked, back to steady red power light only...

[Retired-PaulE]

Hi realdannys, 

This could indicate a faulty unit, there's one final check we need to make first though.

Can you connect your Sure Signal to a different Broadband connnection and see what happens? If it remains the same we'll need to see about getting it repaired.

Just in case, I've sent you a PM with instructions on how to contact the team, follow these if you need to and we'll be in touch as soon as we can.

You can find your PM inbox here

Paul 

[realdannys]

Hi Paul,

Finally had a chance to leave the box connected to a friends broadband for 24 hours (not easy!) and confirmed it doesn't connect there either.

Have sent message as requested via PM.

[realdannys]

Hi,

Was phoned on the 12th and told a bag was being sent out for us to return the Suresignal in for repair, but nothing has arrived yet - could someone look into this please?

[Sukhi]

Hi realdannys

I've tried looking for your email but unable to find anything, do you have an email reference number? (8 digits)

Thanks

Sukhi