Iphone 5 lost connection with Sure Signal 3

[locker]

Hello,   My Iphone 5 and Sure Signal have been working ok, but for about a week now they have lost connection (no signal on phone). There have been no changes to iphone config and all other phones are ok with Sure Signal. I have de-registered and re-registered the iphone Tel No. a couple of times but this has made no difference. In good reception areas the iphone is working ok. Would be grateful  for some help.

Sure Signal Serial No. 40132630043

Regards

Locker

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[locker]

Hi Matt,

Problem solved. 3G was turned off on phone.

Sorry to waste your time.

Regards Locker

[Retired-James]

Hi locker,

Thanks for letting us know.

You don’t need to apologise because it happens to us all now and then.

Have a great night.

James