Issues with Vodafone App and entertainment package

[jameslawrence89]

I've just transferred over from another network (transfer occurred end of last week) and my Vodafone App doesn't seem to work (says it is experiencing technical issues). I'm accessing from the Vodafone network and have tried deleting/re-installing but to no avail.

I also am trying to sign up for my entertainment package (12 months spotify) but the only option I have is to pay £9.99 a month for it. Similarly I'm going through the Vodafone network.

Any suggestions welcome.

Thanks

[Retired-Meg-B]

Hi @jameslawrence89

For help with the app I recommend talking to our Live Chat Team here.

For the entertainment package have you used our page here?

Regards,

Meg-B

[jameslawrence89]

I have tried the chat team for the Spotify problem but had no luck. My reference number is 1-66CDAQH. They said they had reset my free spotify but nothing has changed - it still asks me to sign up for £9.99 a month.

[Retired-Meg-B]

Hi @jameslawrence89

What happens when you use the Activate Now option from the Spotify page on the link I sent you?

Thanks,

Meg-B

[jameslawrence89]

Hi,

My spotify seems to be working now. I'm still having issues with the app though.

[Retired-Meg-B]

Hi @jameslawrence89

Please try uninstalling and reinstalling the app. 

If you're still having problems after that please talk to our Live Chat Team here.

Regards,

Meg-B