Spotify reduced from Premium to Free service

[nimishshah1414]

I have Spotify premium with Vodafone Entertainment. Today the service was reduced to the Spotify free service. I am in a contract with Vodafone and see that the Spotify premium is included in my contract. I also noticed a few other people having the same issue. Is anyone at Vodafone looking into this as i cannot understand why the Spotify service has been reduced.

[Charlotte]

Hello, @nimishshah1414. I hope you're well. I understand that your Spotify Premium has stopped working, and we certainly need to take a deeper look into this for you. Please drop us a message on Social Media here so we can access your account. 

[nimishshah1414]

Hi Charlotte, I cannot post anything on the link you sent. You can also see there are issues being reported by several of Spotify users in a similar position.

[nimishshah1414]

Also tried Vodafone support but it's not connecting to Vodafone support. Says there are technical difficulties and then cuts off my call.

[WillGlennon10]

I am having the same issue Spotify has gone to the free service only. Very disappointed as I use Spotify premium everyday and is the only reason why I added on the entertainment pack.

[nimishshah1414]

Hi. Mine is working now but there is no explanation of what happened and why?

[WillGlennon10]

That is good to hear. Mine is still not working and not sure as to why either

[Janey]

Hi @nimishshah1414 I'm glad to see to issue has been resolved, our technical teams have been working hard to get the issue sorted. 

I'm sorry to see you're still having issues @WillGlennon10 - please pop us a message over on our socials and we'll take a closer look.