Issues with network - SM5 Sutton

[Helenw01]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes. Two roads away

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. SM5 3LQ

3) Does the issue occur if you try your SIM card in a different phone? Yes

4) What errors are seen or heard when the issue occurs? Little or no signal and all calls fail

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? Couple of months

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent

[BandOfBrothers]

Hi

Looking at the Vodafone Network Checker I see that an issue has been recently resolved on your surrounding masts and an issue is showing too which can occasionally have an impact on local masts. 

"We're trying to fix a network issue which might be affecting calls coverage. It’s still being worked on by our engineers. We'll update this page as soon as we know more."

"We've been doing some work on our network in this area to improve your calls and data coverage. Sorry if you noticed any disruption - we were working between 7am 27 Mar 2017 and 6pm 28 Mar 2017."

It can occasionally take a few extra days for masts to fully settle once works have been completed. 

[Helenw01]

thanks, that's really helpful. fingers crossed it improves! 

[BandOfBrothers]

You're welcome. 

A person can register for updates in the Vodafone Network Checker. 

Link > https://www.vodafone.co.uk/explore/network/uk-coverage-map/