James Bond

[scaramanga007]

Evening all
Purchased the new z5 bond edition and found it comes with no bond apps of any kind, being it is advertised with a string of things, does any one know how to get them.
I have tried the ex lounge via Sony and trying to get hold of someone on vodaphone is a joke as tried numerous occasions and no one available
I hear from another bond fan this has happened to him also
Any help most appreciated

[jonothevirger]

Hi Eric

I wonder if someone high end at Vodaphone would make an official comment as I can see here alone that over 11,000 views ahve been seen on this Z5 Bond phone saga. I even sent a recoded lettter to your CEO with no reply. Its really simple we all bought a special edition Z5 Bond phone with Exclusive content which I for one believd would be downloads clips blogs(moneypenny) etc -not only have you almost tricked people into buying the device the aftermarket purchase experience has been appaling -mine broke within two eeks Proxy ear sensor and Vodaphone desstoyed my sim card that fell into the phone thus loosing critcal unbacupable info.

I am still waiting for any resonable responsde as both your selves and Sony UK have been unable to help. Someone somewhere must have a definitive answer if its we got it wrong then lets put every one who bough t this product out of misery and say so - the Reputaion of Vodaphone has dived ..rmember a happy custome rwill tell 10 friends an unhappy one a 100 friends 

[jonothevirger]

Oh my god is this true only on the black one ever had the extra content ? but the whole idea was to have the green bond edition... why was this not flagged up pre purchase - Ive been waiting 6 months with calls texts on line chat letters to CEOs and nothing this is totally shameful from Vodaphone unbelievable yet no one has told me this had to hunt old posts to see the tech team answer 

[NIGELPOR2519]

Mate, I've got a black one and have zero bond goodies. They lie.

[jonothevirger]

Oh my god is this true only on the black one? but the whole idea was to have the green bond edition... why was this not flagged up pre purchase - Ive been waiting 6 months with calls texts on line chat letters to CEOs and nothing this is totally shameful from Vodaphone 

[Rahim]

@NIGELPOR2519  @jonothevirger You'll need to make sure you've got the latest software installed on your phone to benefit from the Spectre edition content. 

If you're still not able to access the exclusive content, you'll need to get in touch with the Sony support team. 

[NIGELPOR2519]

Well Hi Rahim

Heres the thing; I am running the latest software AND I have been in touch with the Sony Support Team.... and guess what they said:

"

Dear Nigel,

Thank you for contacting the Sony Xperia support centre.

We are sorry to hear that you had not received the 'extras' with your Sony Xperia Z5 handset.

We would have to refer you to the point of sale (network provider) in regards to the offer. This would have been an offer set up from the network and would need to be taken up with them.

We do apologise for the inconvenience.

For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
John

Sony Xperia UK Customer Services"

You (VF UK) would be the POS in this case so how about you fix this for me/Us?

In the event that 'you' can't I'd like you to escalate this for me please.

Many thanks

Nigel

[jonothevirger]

Interesting but not surprised

[nmatty]

All of the "extra" content was in the Xperia Lounge but has now disappeared, probably as its now "old". It looks like these extras were for a limited time only which was NOT the way it was advertised and is of no use to anyone now!

The only thing I have is the theme which was downloadable from the Xperia Lounge but that has also gone.

I really think that someone senior at Vodafone owes us disgruntled customers an explanation as I expect to be able to keep the extra content and not see it disappear after three months!

[jonothevirger]

I sent a recorded letter to ceo no reply

[jonothevirger]

Advertising standards not interested I wonder if trading standards