K3520 Always Disconnects Itself

[a$h x]

Hi, my new mobile connect lite dongle is not working. Here are it's specs:

Model: K3520
Firmware: 11.314.12.02.00

It installs fine, but then the vodafone mobile connect windows appears, it sees a 3g network, but when i click "connect" it appears to disconnect itself- i see it a message asying "no device" and mobile connect shuts down. I hear the bleeping tones of USB devices being inserted and removed, so it looks like there is some sort of device conflict or issue. The dongle behaves fine until i click connect. Any ideas, or do I phone up returns and ask for a new dongle?

[Retired-Kay]

Good Evening Ash x,

Thank you for supplying all the information.

The fact that your computer is recognising new hardware but displaying 'no device' suggests that the modem is faulty. It is a strange issue so I've checked with 2 of my colleague's and we all agree the modem needs replacing.

Let me know how you get on with your replacement, I'm sure you won't have any problems but you know where we are just in case!

All the best,

Kay
eForum Team

[a$h x]

Thanks kay, tried the dongle in two PC's at work, both running windows XP, and they installed and worked fine!
Uninstalled mobile connect (this takes the drivers with it I assume), and tried a different usb port and it seems to work fine! I think the first usb port I tried is a bit knackered as my new nokia 5800 seems to have issues connecting to PC suite via that same port.

Anyway, I'm posting this using the dongle so if your reading then it's all okay (I hope).