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Hey there Tombo.
This does sound a little odd, especially if, as you describe, there is no change in your microenvironment or surrounding area (like machinery and such). We can certainly investigate this for you, but will need to hone in to a few specific details first.
The first thing I would check is the modem - you've mentioned that it was working fine a while ago, and that now it doesn't hold signal, albeit from a fixed location. Would it be possible to try the modem in either another computer or area location? Preferably both if possible, as this will provide us one test complete and we can move onto other aspects of your setup.
Other than this, I'd try a new USB extender cable - or use one if you don't already. This will increase the distance between the modem and the USB port and will place the dongle beyond the immediate 'sphere' of electromagnetic interference that surrounds all computers. Normally, this level is very low - too low in fact to cause interference, but should a fault with your computer develop, the effectivness of the shielding might be reduced - thus causing disruption.
Lastly, if we look at things on a network level, there may be two main areas affecting you. Firstly, you're right, there may indeed have been a rise in users attatched to your local data cell transmitter. However, I would say one characteristic of this would be 'peak time' drops - have you noticed any particular times of day?
The other network issue it could be is a connectivity between the SIM and the bandwidth. Can you try a quick network change? This is very easy to do, and can be accomplished all from within the Vodafone Mobile Connect (or Lite) by clicking your:
- Tools / Settings
- choose Select Network.
- Select onto 2G only (if you're currently on 3G)... then back to 3G.
(If you're on 2G, then vice versa)
This alters which node you're connected to, and refreshes your connection which can help clear blockages or 'sync' communication issues between your modem, the SIM and the node.
If none of the above work, I suggest forcing your modem into 2G only, see if this does dropout issue is replicated on a slower speed. Unfortunately, this won't fix the issue, but the dropouts that you're experiencing may even be as a result of flitting between the nodes (namely 3G and 3G+ for blue and turqouise respectively).
If you can provide the above details and include any other peculiar activity that you think might help us understand the situation better, please let us know.
On the topic of online work, have you seen all our developments with our Online Services? You can now check your bill, remove your Content Control, find help with your device and much more all at your fingertips. I never seem to find time during the day to sort my admin out, so accessing my billing at night is a brilliant tool! Why not sign up for My Account today?
Let us know how you get on, and if you have a free minute to space, why not click the feedback link at the bottom of my signature to let me know how I'm doing - we're always striving to improve, so your thoughts and opinions count!
Daz
eForum Team
This does sound a little odd, especially if, as you describe, there is no change in your microenvironment or surrounding area (like machinery and such). We can certainly investigate this for you, but will need to hone in to a few specific details first.
The first thing I would check is the modem - you've mentioned that it was working fine a while ago, and that now it doesn't hold signal, albeit from a fixed location. Would it be possible to try the modem in either another computer or area location? Preferably both if possible, as this will provide us one test complete and we can move onto other aspects of your setup.
Other than this, I'd try a new USB extender cable - or use one if you don't already. This will increase the distance between the modem and the USB port and will place the dongle beyond the immediate 'sphere' of electromagnetic interference that surrounds all computers. Normally, this level is very low - too low in fact to cause interference, but should a fault with your computer develop, the effectivness of the shielding might be reduced - thus causing disruption.
Lastly, if we look at things on a network level, there may be two main areas affecting you. Firstly, you're right, there may indeed have been a rise in users attatched to your local data cell transmitter. However, I would say one characteristic of this would be 'peak time' drops - have you noticed any particular times of day?
The other network issue it could be is a connectivity between the SIM and the bandwidth. Can you try a quick network change? This is very easy to do, and can be accomplished all from within the Vodafone Mobile Connect (or Lite) by clicking your:
- Tools / Settings
- choose Select Network.
- Select onto 2G only (if you're currently on 3G)... then back to 3G.
(If you're on 2G, then vice versa)
This alters which node you're connected to, and refreshes your connection which can help clear blockages or 'sync' communication issues between your modem, the SIM and the node.
If none of the above work, I suggest forcing your modem into 2G only, see if this does dropout issue is replicated on a slower speed. Unfortunately, this won't fix the issue, but the dropouts that you're experiencing may even be as a result of flitting between the nodes (namely 3G and 3G+ for blue and turqouise respectively).
If you can provide the above details and include any other peculiar activity that you think might help us understand the situation better, please let us know.
On the topic of online work, have you seen all our developments with our Online Services? You can now check your bill, remove your Content Control, find help with your device and much more all at your fingertips. I never seem to find time during the day to sort my admin out, so accessing my billing at night is a brilliant tool! Why not sign up for My Account today?
Let us know how you get on, and if you have a free minute to space, why not click the feedback link at the bottom of my signature to let me know how I'm doing - we're always striving to improve, so your thoughts and opinions count!
Daz
eForum Team
