K3520 Always Disconnects Itself

[a$h x]

Hi, my new mobile connect lite dongle is not working. Here are it's specs:

Model: K3520
Firmware: 11.314.12.02.00

It installs fine, but then the vodafone mobile connect windows appears, it sees a 3g network, but when i click "connect" it appears to disconnect itself- i see it a message asying "no device" and mobile connect shuts down. I hear the bleeping tones of USB devices being inserted and removed, so it looks like there is some sort of device conflict or issue. The dongle behaves fine until i click connect. Any ideas, or do I phone up returns and ask for a new dongle?

[Retired-Daz_V]

Hey Ash x,

From what you've described, this does seem to be a USB port conflict

Can you try:


- using another USB port

- disconnecting any USB hubs

- connect via the Windows dial up Start > Connect to > VMC option

- check Device Manager in Control Panel for the USB dongle displaying an ! or an ? mark.

- download and install the Latest Vodafone Mobile Connect 9.3.6


Let us know how you got with the above! Any detail you can provide will help to create a clearer picture in our minds of what's going on.

Once you're back on, remember that we offer a host of hassle-free services for you all such as Online Billing, Online Upgrades... all available after you've signed up for a free My World account. It's really easy, and could help you save your time and money if you're thinking of calling us on 191 in the future.


Daz

eForum Team

[a$h x]

Hey Ash x,

From what you've described, this does seem to be a USB port conflict

Can you try:


- using another USB port

- disconnecting any USB hubs

- connect via the Windows dial up Start > Connect to > VMC option

- check Device Manager in Control Panel for the USB dongle displaying an ! or an ? mark.

- download and install the Latest Vodafone Mobile Connect 9.3.6


Let us know how you got with the above! Any detail you can provide will help to create a clearer picture in our minds of what's going on.

Once you're back on, remember that we offer a host of hassle-free services for you all such as Online Billing, Online Upgrades... all available after you've signed up for a free My World account. It's really easy, and could help you save your time and money if you're thinking of calling us on 191 in the future.


Daz

eForum Team

Hi Daz,

It seems the problem was caused by a faulty USB port, and changing it resolved the issue. So no problems to report.