No 3g For Over 2 Weeks Now. Help Please?

[shelley74shelley]

My postcode is DN21 1GH, for over 2 weeks now my 3g signal has completely dissappeared. It makes it near on impossible to use my laptop and internet. Iv rang 191 four times now. At first glance they tell me nothings wrong, i say there clearly is as iv been told theres a problem with a mast, they recognise a fault then at mast 551 i think, and cannot tell me how long itll be down for. Its getting ridiculous. Why have a vodafone dongle if i cant use it.

[Retired-James]

Hi Shelley74shelley,

A warm welcome to the Vodafone eForum from the eFroum Moderation Team.

I can see that this is very frustrating for you and i agree that this should not be the case, I've taken a look into this and the reference numbers for the Cell however they are old ones and a new case has not yet been raised for the rescent fault.

So that we can get this sorted and raised for you as soon as possible, I'm going to send you an Email with the information that we need and one of our technical specialists can get this sorted for you.

James
eForum Team