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Solution

K3770 not recognized

T7G
2: Seeker
2: Seeker

‎09-07-2012 05:23 PM

Recieved my Vodafone K3770-Z dongle today, only to find out it's being recognized as a composite device in device manager. Nothing appears in My Computer, or anywhere else for that matter. The software doesn't auto-install as a result. No light on the dongle either.

I've tried installing VMB manually, which installs the relevant drivers, but the dongle is still being recognized as a composite device, and not a modem. I've tried reinstalling drivers, updating, restarting etc numerous times with no luck. Running Windows 7 64-bit

 

Anything else I can try?

 

Thanks

0 Thanks
2 REPLIES 2

DuncanMartin34
1: Seeker

‎09-07-2012 07:55 PM

Go to your local store with a Tech Team and they will fix it.
0 Thanks

TudorC
5: Helper

‎10-07-2012 12:43 AM - edited ‎10-07-2012 12:50 AM

@T7G wrote:

 

Anything else I can try?

 

Thanks


Actually there is a check.

 

If the LED on the modem does not light up, service .

 

If yes, uninstall the drivers in Device Manager (right click  + Uninstall):


- Modems
- Universal Serial Bus Controllers - here you have a " Mass Storage Device " and "Compozite device"

 

Restart PC and connect the modem in another USB port.

 

If not working, service. 

 

Also, you might want to update your Vodafone Mobile Broadband app from 10.2.302 to 10.3.203. You can download it for 

Microsoft Windows10.3.203