@tox1415 wrote:
@THe comments from @drey_p are also patronising
Stating best practise isn't patronising and I am sorry you choose to interpret it that way. If I upgrade my laptop for a newer version of Windows, the first thing I do is check that my devices are going to work with the version I am upgrading to. That is because I know that there is a possibility that my existing hardware may not work with the new version.
@tox1415 wrote:
echoing the party line of "just keep checking to see when we release a fix....if we ever do" serves to do nothing other than anger other users.
I'm afraid that until Vodafone release the update, there is nothing further that anyone can say other than what you deem to be "the party line". It doesn't mean that what we say is incorrect.
@tox1415 wrote:
Hardly what I would call the actions of a community champion in a forum.
And that isn't patronising? Community Champions earn that status because of an in depth knowledge of Vodafone's products and services. Stating what is a fact is actually helpful, even if it is something that someone doesn't want to hear.
@tox1415 wrote:
I would point out that if an issue is known about, then advertising that fault is good practice and that the support page for software should indicate if a verson of an OS is unsupported.
It does by not listing it as one of the supported variants!
@tox1415 wrote:
I do have one question, as the high street retailer I purchased the device from does not accept returns and as this device would work with other platforms but does not support the current version of the Mac operating system but Vodafone did mnot make this clear in their advertising, how do I now return it as being unfit for purpose?
You will need to contact the retailer in question and see if they will be prepared to accept a return. Unfortunately, the contract of sale is between you and the retailer so Vodafone won't be able to intervene on this issue.
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