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K4511 dongle not detected by VMB application

Chris999
2: Seeker
2: Seeker

‎14-08-2015 11:27 AM

I have recently changed my laptop from an HP Elitebook running 64 bit windows 7 to an HP ZBook running 64 bit windows 7. I have VMB 10.3.415.51200 installed, but it does not detect my K4511 dongle. Windows explorer does detect the K4511 as an MSS device and hardware manager shows no errors, nor did the installation of VMB show any driver errors. This previously worked ok on the Eliebook. Can you assist please ?

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2 REPLIES 2

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

‎14-08-2015 03:46 PM

@Chris999 Welcome to the eForum.

 

Are you able to try the K4511 on a different computer?

 

If you can and the K4511 start to install, we’ll need to look at the PC hardware for further help.

 

Should the same issue occur, we’ll know we need to help further with the K4511.

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Chris999
2: Seeker
2: Seeker
In response to Retired-Sarah

‎17-08-2015 07:49 AM

The dongle is detected by the VMB software on another laptop, thus confirming my suspicions that this is a laptop specific issue, as my colleague was able to connect using the dongle.