KY6 - Glenrothes

[GDewar]

There 4G signal in the vicinity of the offices at KY6 2AL (Saltire Centre, Glenrothes) is very poor.  The signal used to be better but has been very poor since approx. the start of 2017.  Please can this be investifated.  Template below completed as requested.

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Happens in offices in area of KY6 2AL.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

KY6 2AL

3) Does the issue occur if you try your SIM card in a different phone?

All staff affected.

4) What errors are seen or heard when the issue occurs?

Slow service.

5) Does this happen on 2G, 3G, 4G or all?

4G

6) When did you first notice this issue?

Never been great but has gotten worse since start of 2017.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Seems permanent

[GDewar]

Have you just decided to not bother doing anything about this query?  I repied to the direct email as requested and have had no response.  Service is as bad as ever.  Despite everything looking fine from where you are there is clearly an issue with the signal so please send out an engineer to check the cell tower.  Totally accept that 4G is not always available but we cannot even get data on H/H+/3G even where signal strength is shown as good.

[Alex]

@GDewar I've just searched our inbox for an email from the registered address on your Community account and can't find one.

Once you've completed the form, you'll receive an automated response to say we've had it - this will contain a unique reference number which looks like [#12334456].

If you let us know this number, we'll chase this up for you, if you haven't received this email, we won't have received yours. I've sent you another private message, please let us know how you get on.